EdTech Customer Success Manager - Pacific/Mountain Time
Position Overview
Title: Customer Success Manager (Full-Time)
Department: Customer Success
Location: Remote
Hours: This position is expected to have regular Pacific or Mountain Time hours, and is open to applicants in the following states: Arizona, Idaho, Montana, New Mexico, Oregon, Utah, Wyoming
Starting Salary: Commensurate with experience
Expected Start Date: May, 2026
The Opportunity:
Are you ready to join one of the world's leading EdTech companies? Lavner Education is looking for a high-energy, detail-oriented Customer Success Manager to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us.
Key Responsibilities:
Direct Customer Engagement
Service support tickets, phone calls, and chats in a timely, professional, and informative manner
Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
Operations & Sales Growth
Expand sales output and booking demand by providing information to potential and current families
Document and review changes to customer accounts using our support desk ticketing system and camp management software
Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
Proactively obtain positive reviews from happy customers to fuel company growth
Leadership & Excellence
Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
Exhibit complete compliance with company policies and maintain a positive, professional culture within the department
Key Qualifications:
At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
Previous experience in EdTech or summer camp programming a plus
Bachelor's degree in Education, Business, Communications, Management, or a related field
Tech savvy with a proven ability to master new software and follow up on details
An inclusive, upbeat, and flexible mindset
Clearance of all required background checks
Apply Now
Title: Customer Success Manager (Full-Time)
Department: Customer Success
Location: Remote
Hours: This position is expected to have regular Pacific or Mountain Time hours, and is open to applicants in the following states: Arizona, Idaho, Montana, New Mexico, Oregon, Utah, Wyoming
Starting Salary: Commensurate with experience
Expected Start Date: May, 2026
The Opportunity:
Are you ready to join one of the world's leading EdTech companies? Lavner Education is looking for a high-energy, detail-oriented Customer Success Manager to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us.
Key Responsibilities:
Direct Customer Engagement
Service support tickets, phone calls, and chats in a timely, professional, and informative manner
Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
Operations & Sales Growth
Expand sales output and booking demand by providing information to potential and current families
Document and review changes to customer accounts using our support desk ticketing system and camp management software
Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
Proactively obtain positive reviews from happy customers to fuel company growth
Leadership & Excellence
Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
Exhibit complete compliance with company policies and maintain a positive, professional culture within the department
Key Qualifications:
At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
Previous experience in EdTech or summer camp programming a plus
Bachelor's degree in Education, Business, Communications, Management, or a related field
Tech savvy with a proven ability to master new software and follow up on details
An inclusive, upbeat, and flexible mindset
Clearance of all required background checks
Apply Now