eCustomer Care Specialist

Foot Locker is focused on providing an exceptional customer experience, and they are seeking multiple full-time eCustomer Care Specialists. In this role, you will interact with customers through email and live chat, ensuring their inquiries and concerns are addressed with compassion and problem-solving skills. Responsibilities Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc Documenting and handling all in-store customer service issues, including responding to legal concerns Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow-up actions for order and service resolution Speaking with customers directly over the phone to resolve issues or concerns as needed Skills Demonstrated computer navigation and multi-tasking skills Ability to type 30 WPM minimum Positive attitude and professionalism while speaking with customers Grammar and writing proficiency Benefits 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code - Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Life insurance Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives Company Overview Foot Locker is a retailer of athletic footwear and apparel. It was founded in 1974, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is