eCommerce Implementation Specialist

The eGrowcery eCommerce Implementation Specialist will have responsibilities that include the following:

• Lead clients through implementation projects utilizing the standard eGrowcery launch

management approach and toolkit

• Identify and implement improvements to the launch management approach and toolkit

• Manage client launch plans

• Lead client status calls and meetings

• Provide training related to the eGrowcery platform

• Provide training and guidance related to supporting processes, technology and equipment

• Assist with client promotions at launch

• Advise clients on ongoing marketing plans that lead to consistent growth on the eGrowcery platform

• Lead clients through the required configuration decisions to optimize the configuration of the

eGrowcery platform

• Identify gaps in eGrowcery onboarding process and recommend associated solutions

• Report the launch status of each client project

The Commerce Implementation Specialist will ideally have the following qualifications:

• Demonstrated success in completing projects utilizing cloud-based solutions

• Ability to lead client-facing calls and meetings

• Ability to build and maintain strong client relationships

• Ability to guide clients through issue resolution of technical and business-related issues

• Ability to work in a technical environment that includes configuration of pre-determined

options, FTP file transfer, and payment processing configurations

• Ability to manage multiple (high volume/low complexity) projects concurrently

• Proficiency in using Microsoft Office suite of products

• Basic understanding of web development and general back end systems

• Ability to work independently, and as a member of a team, with limited supervision

• Ability to communicate in written and verbal formats in a professional and effective manner

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