E-Commerce Operations & Support Specialist
Role Overview We’re looking for a highly organized, detail-oriented eCommerce Operations & Support Specialist to support day-to-day eCommerce execution across multiple platforms. This role is focused on tactical work—keeping systems updated, data accurate, and platforms running smoothly—so leadership can stay focused on strategy and growth. This is a hands-on role ideal for someone who enjoys problem-solving, working across systems, and making sure nothing falls through the cracks. MUST BE IN EST timezone!! Please email [email protected] with your QUALIFIED CV. Key Responsibilities Platform & Catalog Management Support product setup and maintenance within PIM systems, including Syndigo Manage product data accuracy across channels (titles, descriptions, attributes, images, pricing) Assist with bulk uploads, updates, validations, and ongoing catalog clean-up Ensure product content meets retailer and marketplace requirements Amazon Support (Seller/Vendor Central & AMS) Support daily tasks within Amazon Seller Central and/or Vendor Central Assist with Amazon Marketing Services (AMS) execution and reporting Monitor listings for issues (suppressed listings, errors, missing attributes) Help resolve cases, tickets, and operational issues Shopify Support Assist with product uploads, updates, and site maintenance in Shopify Support collection management, tagging, and basic merchandising tasks QA product pages for accuracy, consistency, and completeness Data Entry & Reporting Perform accurate data entry across platforms and spreadsheets Maintain trackers, reports, and documentation Assist with audits and reconciliations (product data, pricing, inventory) Problem Solving & Operational Support Identify issues, inconsistencies, or errors across systems and flag them proactively Troubleshoot basic platform issues and coordinate resolution Support process documentation and continuous improvement initiatives Required Experience & Skills Experience working with PIM systems, specifically Syndigo Hands-on experience with Amazon Seller Central and/or Vendor Central Familiarity with Amazon Advertising / AMS Experience working in Shopify Strong data entry skills with a high level of accuracy Highly detail-oriented and organized Strong problem-solving skills Comfortable working across multiple platforms and tools Ability to follow established processes while adapting to new workflows Nice to Have Experience managing large or complex product catalogs Proficiency in Excel or Google Sheets Experience in a fast-paced eCommerce or agency environment What Success Looks Like - Product content is accurate, complete, and compliant across all platforms - Fewer listing errors and faster issue resolution - Clean, well-maintained PIM and marketplace catalogs - Leadership time is freed up from tactical execution