Dynamic Customer Success Manager – German Market (12‑Month Fixed‑Term) – Digital Advertising & Campaign Optimization at arenaflex
Why arenaflex?
arenaflex is a global leader in audio streaming and digital advertising, connecting millions of users with the music, podcasts, and audio experiences that shape their daily lives. Since our launch in 2008, we have redefined how people discover, enjoy, and share audio content, building an ecosystem that empowers creators and brands alike. With a presence in over 180 markets, arenaflex combines cutting‑edge technology, data‑driven insights, and a passion for storytelling to deliver unmatched value to advertisers, agencies, and listeners.
Our mission is simple yet powerful: unlock the potential of human creativity by giving artists the platform to thrive and giving brands the tools to reach audiences in authentic, immersive ways. As part of arenaflex’s fast‑growing sales and client success organization, you will play a pivotal role in shaping the future of audio advertising across Germany’s vibrant markets.
Role Overview
This is a 12‑month fixed‑term position based in one of arenaflex’s major German hubs – Berlin, Hamburg, Düsseldorf, Frankfurt, or Munich. You will join the Customer Success team, partnering directly with advertisers and agencies to guide them through every stage of the campaign lifecycle, from Request for Proposal (RFP) submission to post‑campaign analysis and renewal. Your strategic insight, data‑driven storytelling, and consultative approach will protect existing revenue while unlocking new growth opportunities.
Key Responsibilities
Client Relationship Management
Develop and nurture deep, trust‑based relationships with arenaflex’s advertiser and agency partners across Germany.
Serve as the primary point of contact, responding promptly to client inquiries, providing guidance, and ensuring a seamless experience throughout the sales and campaign journey.
Conduct regular business reviews, leveraging performance data to demonstrate value and identify expansion opportunities.
Strategic Planning & Campaign Execution
Lead the RFP response process, crafting compelling media plans that align with client objectives and arenaflex’s advertising solutions.
Collaborate with internal cross‑functional teams—including product, operations, and creative—to structure campaigns that meet key performance metrics.
Oversee end‑to‑end campaign setup, launch, and activation, managing creative production, asset collection, spec reviews, and trafficking.
Continuously monitor pacing, delivery, and performance, making data‑informed optimizations to ensure targets are met or exceeded.
Growth & Expansion
Utilize campaign reporting and insights to proactively pitch incremental opportunities, upsells, and cross‑sell initiatives.
Lead sophisticated, multi‑stakeholder projects that require coordination across internal departments and external partners.
Act as the product authority, educating clients on new arenaflex offerings, best practices, and tailored optimization strategies.
Data Storytelling & Insight Delivery
Analyze and interpret campaign data, brand measurement studies, and market trends to generate actionable recommendations.
Present findings through compelling narratives that translate complex metrics into clear business outcomes for clients.
Own post‑campaign analysis, delivering takeaways that drive repeat business and long‑term partnership growth.
Operational Excellence
Partner with finance and operations to ensure accurate invoicing, timely billing revisions, and adherence to internal processes.
Maintain compliance with arenaflex’s methodology guidelines, operating cadences, and quality standards.
Essential Qualifications
Education: Bachelor’s degree in Sales, Advertising, Marketing, Business, or a related field.
Experience: Minimum of 3 years in digital media planning, buying, or client‑facing success roles within the advertising ecosystem.
Industry Knowledge: Strong understanding of advertising performance metrics, programmatic advertising, and the broader digital media landscape.
Customer Service Excellence: Proven track record of delivering outstanding client experiences and maintaining high retention rates.
Communication Skills: Fluency in German and English (both spoken and written) with superior presentation and storytelling abilities.
Technical Proficiency: Advanced Excel and PowerPoint skills; comfortable navigating CRMs, order management systems (OMS), ad servers, and related digital media technologies.
Preferred Qualifications & Attributes
Hands‑on experience with programmatic platforms (DSPs, SSPs) and an understanding of their opportunities and challenges.
Demonstrated ability to translate client requests into strategic recommendations that drive measurable outcomes.
Exceptional organizational skills with a meticulous eye for detail, thriving in fast‑paced, deadline‑driven environments.
Ability to work autonomously while contributing effectively within a collaborative, cross‑functional team.
Passion for music, podcasts, and the broader audio entertainment industry, coupled with a curiosity for emerging trends.
Core Skills & Competencies for Success
Strategic Thinking: Ability to see the big picture, align client goals with arenaflex’s capabilities, and devise winning media strategies.
Data‑Driven Decision Making: Proficiency in extracting insights from large data sets and turning numbers into compelling narratives.
Consultative Selling: Skillful at guiding clients through solution discovery, objection handling, and value articulation.
Project Management: Expertise in coordinating timelines, resources, and stakeholders to deliver flawless campaign execution.
Relationship Building: Empathy, active listening, and credibility that foster long‑term partnerships.
Career Growth & Learning Opportunities
At arenaflex, your 12‑month journey is just the beginning. Successful performers will be considered for permanent roles within our European sales organization, with clear pathways to senior Customer Success, Account Management, or Strategic Partnerships positions. You will have access to:
Structured mentorship programs paired with senior leaders in sales and product.
Continuous learning resources, including certifications in programmatic advertising, data analytics, and digital media strategy.
Opportunities to attend industry conferences, webinars, and internal innovation labs.
Cross‑departmental rotations that broaden your expertise across product, operations, and marketing.
Work Environment & Culture at arenaflex
arenaflex champions a culture of inclusion, creativity, and relentless curiosity. We believe that diverse perspectives fuel innovation, and we strive to create a workplace where every voice is heard and valued. Our German offices embody a modern, collaborative atmosphere with:
Open‑plan workspaces complemented by quiet zones for focused work.
Flexible hybrid work models – you can choose to work from the office 2‑3 days a week and remotely the rest of the time.
Regular team‑building activities, cultural events, and music‑themed gatherings that celebrate our shared passion.
Employee resource groups that promote community, well‑being, and professional development.
Compensation, Perks & Benefits (General Overview)
While specific salary ranges will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:
Base salary aligned with market benchmarks for the German digital advertising sector.
Performance‑based bonuses tied to client revenue growth and personal objectives.
Comprehensive health insurance (medical, dental, vision) and pension contributions.
Generous paid time off, parental leave, and holiday allowances.
Professional development budget for courses, certifications, and conference fees.
Employee discounts on arenaflex’s premium subscription services and exclusive event access.
Wellness programs, including gym memberships and mental‑health resources.
Application Process & Next Steps
If you are a motivated, data‑savvy professional with a passion for shaping audio advertising experiences, we invite you to join arenaflex’s dynamic team. To be considered, please submit your resume (in English) and a brief cover letter outlining why you are the perfect fit for this role.
We look forward to learning how your expertise will help us continue to revolutionize the way the world experiences music and podcasts.
Apply Now
Apply Now
arenaflex is a global leader in audio streaming and digital advertising, connecting millions of users with the music, podcasts, and audio experiences that shape their daily lives. Since our launch in 2008, we have redefined how people discover, enjoy, and share audio content, building an ecosystem that empowers creators and brands alike. With a presence in over 180 markets, arenaflex combines cutting‑edge technology, data‑driven insights, and a passion for storytelling to deliver unmatched value to advertisers, agencies, and listeners.
Our mission is simple yet powerful: unlock the potential of human creativity by giving artists the platform to thrive and giving brands the tools to reach audiences in authentic, immersive ways. As part of arenaflex’s fast‑growing sales and client success organization, you will play a pivotal role in shaping the future of audio advertising across Germany’s vibrant markets.
Role Overview
This is a 12‑month fixed‑term position based in one of arenaflex’s major German hubs – Berlin, Hamburg, Düsseldorf, Frankfurt, or Munich. You will join the Customer Success team, partnering directly with advertisers and agencies to guide them through every stage of the campaign lifecycle, from Request for Proposal (RFP) submission to post‑campaign analysis and renewal. Your strategic insight, data‑driven storytelling, and consultative approach will protect existing revenue while unlocking new growth opportunities.
Key Responsibilities
Client Relationship Management
Develop and nurture deep, trust‑based relationships with arenaflex’s advertiser and agency partners across Germany.
Serve as the primary point of contact, responding promptly to client inquiries, providing guidance, and ensuring a seamless experience throughout the sales and campaign journey.
Conduct regular business reviews, leveraging performance data to demonstrate value and identify expansion opportunities.
Strategic Planning & Campaign Execution
Lead the RFP response process, crafting compelling media plans that align with client objectives and arenaflex’s advertising solutions.
Collaborate with internal cross‑functional teams—including product, operations, and creative—to structure campaigns that meet key performance metrics.
Oversee end‑to‑end campaign setup, launch, and activation, managing creative production, asset collection, spec reviews, and trafficking.
Continuously monitor pacing, delivery, and performance, making data‑informed optimizations to ensure targets are met or exceeded.
Growth & Expansion
Utilize campaign reporting and insights to proactively pitch incremental opportunities, upsells, and cross‑sell initiatives.
Lead sophisticated, multi‑stakeholder projects that require coordination across internal departments and external partners.
Act as the product authority, educating clients on new arenaflex offerings, best practices, and tailored optimization strategies.
Data Storytelling & Insight Delivery
Analyze and interpret campaign data, brand measurement studies, and market trends to generate actionable recommendations.
Present findings through compelling narratives that translate complex metrics into clear business outcomes for clients.
Own post‑campaign analysis, delivering takeaways that drive repeat business and long‑term partnership growth.
Operational Excellence
Partner with finance and operations to ensure accurate invoicing, timely billing revisions, and adherence to internal processes.
Maintain compliance with arenaflex’s methodology guidelines, operating cadences, and quality standards.
Essential Qualifications
Education: Bachelor’s degree in Sales, Advertising, Marketing, Business, or a related field.
Experience: Minimum of 3 years in digital media planning, buying, or client‑facing success roles within the advertising ecosystem.
Industry Knowledge: Strong understanding of advertising performance metrics, programmatic advertising, and the broader digital media landscape.
Customer Service Excellence: Proven track record of delivering outstanding client experiences and maintaining high retention rates.
Communication Skills: Fluency in German and English (both spoken and written) with superior presentation and storytelling abilities.
Technical Proficiency: Advanced Excel and PowerPoint skills; comfortable navigating CRMs, order management systems (OMS), ad servers, and related digital media technologies.
Preferred Qualifications & Attributes
Hands‑on experience with programmatic platforms (DSPs, SSPs) and an understanding of their opportunities and challenges.
Demonstrated ability to translate client requests into strategic recommendations that drive measurable outcomes.
Exceptional organizational skills with a meticulous eye for detail, thriving in fast‑paced, deadline‑driven environments.
Ability to work autonomously while contributing effectively within a collaborative, cross‑functional team.
Passion for music, podcasts, and the broader audio entertainment industry, coupled with a curiosity for emerging trends.
Core Skills & Competencies for Success
Strategic Thinking: Ability to see the big picture, align client goals with arenaflex’s capabilities, and devise winning media strategies.
Data‑Driven Decision Making: Proficiency in extracting insights from large data sets and turning numbers into compelling narratives.
Consultative Selling: Skillful at guiding clients through solution discovery, objection handling, and value articulation.
Project Management: Expertise in coordinating timelines, resources, and stakeholders to deliver flawless campaign execution.
Relationship Building: Empathy, active listening, and credibility that foster long‑term partnerships.
Career Growth & Learning Opportunities
At arenaflex, your 12‑month journey is just the beginning. Successful performers will be considered for permanent roles within our European sales organization, with clear pathways to senior Customer Success, Account Management, or Strategic Partnerships positions. You will have access to:
Structured mentorship programs paired with senior leaders in sales and product.
Continuous learning resources, including certifications in programmatic advertising, data analytics, and digital media strategy.
Opportunities to attend industry conferences, webinars, and internal innovation labs.
Cross‑departmental rotations that broaden your expertise across product, operations, and marketing.
Work Environment & Culture at arenaflex
arenaflex champions a culture of inclusion, creativity, and relentless curiosity. We believe that diverse perspectives fuel innovation, and we strive to create a workplace where every voice is heard and valued. Our German offices embody a modern, collaborative atmosphere with:
Open‑plan workspaces complemented by quiet zones for focused work.
Flexible hybrid work models – you can choose to work from the office 2‑3 days a week and remotely the rest of the time.
Regular team‑building activities, cultural events, and music‑themed gatherings that celebrate our shared passion.
Employee resource groups that promote community, well‑being, and professional development.
Compensation, Perks & Benefits (General Overview)
While specific salary ranges will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:
Base salary aligned with market benchmarks for the German digital advertising sector.
Performance‑based bonuses tied to client revenue growth and personal objectives.
Comprehensive health insurance (medical, dental, vision) and pension contributions.
Generous paid time off, parental leave, and holiday allowances.
Professional development budget for courses, certifications, and conference fees.
Employee discounts on arenaflex’s premium subscription services and exclusive event access.
Wellness programs, including gym memberships and mental‑health resources.
Application Process & Next Steps
If you are a motivated, data‑savvy professional with a passion for shaping audio advertising experiences, we invite you to join arenaflex’s dynamic team. To be considered, please submit your resume (in English) and a brief cover letter outlining why you are the perfect fit for this role.
We look forward to learning how your expertise will help us continue to revolutionize the way the world experiences music and podcasts.
Apply Now
Apply Now