Domino's Pizza Technology Operations Support Specialist - Remote Work Opportunity at $25/Hr
Join the Domino's Pizza Team as a Technology Operations Support Specialist
Domino's Pizza, a global leader in the food industry, is seeking a highly skilled and motivated Technology Operations Support Specialist to join our team. As a Technology Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our technology systems, providing support to our franchisees, and contributing to the success of our business. This is a unique opportunity to work with a dynamic and innovative company, and to be part of a team that is passionate about delivering exceptional customer experiences.
About Domino's Pizza
Domino's Pizza, which commenced in 1960 as a single shop vicinity in Ypsilanti, MI, has had lots to rejoice about lately: we’re a reshaped, reenergized logo of honesty, transparency and accountability – now no longer to mention, extraordinary meals! In the upward thrust to turning into a real generation leader, the logo is now continually one of the pinnacle 5 groups in online transactions and 65% of our income inside the U.S. is taken through virtual channels. The logo maintains to ‘deliver the dream’ to neighborhood commercial enterprise owners, 90% of whom commenced as shipping drivers and pizza makers in our stores.
Job Summary
We are seeking a Technology Operations Support Specialist to work with all regions of Domino's Pizza WRC and the franchise network or their representatives. The successful candidate will be responsible for providing menu management configuration services, menu maintenance, and support to our franchisees. This is a remote work opportunity, and the ideal candidate will have excellent communication and customer support skills, as well as experience in a technical environment.
Key Responsibilities:
Menu Management Configuration Services: Provide menu management configuration services for Domino's franchisee stores (35% of responsibilities)
Ensure all franchisee requests are reviewed and scheduled
Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
Test all updates to ensure strict quality
Deliver all device control improvements in a timely manner within customer requirements
Maintain and clean all requests daily from the Setup mailbox
Assist with Menu Management implementations requiring a large resource base
Menu Maintenance: Provide menu maintenance for Domino's franchise network (35% of responsibilities)
Review franchisee requests for local advertising and marketing and speak with the owner
Create a plan to implement the aforementioned requests
Implement asked changes or coupon requests and test them thoroughly
Test new RMM functionality
Identification and Troubleshooting: Identify and troubleshoot menu management data issues in the shop network (15% of responsibilities)
Resolve franchisee issues, menu price issues, or menu changes
Compile franchisee quality metrics for management review
Test corrective movements prior to the deployment of the menu or stock changes
Pulse New Product Support: Provide pulse new product support (10% of responsibilities)
Assist with new product deployment when required
Test the proposed fixes and new products for functionality
Assist Deployment Organization: Assist the deployment organization (5% of responsibilities)
Supplement the deployment organization when upgrading the essential version of POS devices
Assist with any unique deployment activities when required
Requirements and Qualifications
Essential Qualifications:
Bachelor's Degree: Bachelor's degree in Computer Science or a related field
Technical Experience: 1 or more years of experience assisting in a Windows technical environment, remote retail device support, technology deployment projects, and quality reporting
Technical Skills: MS SQL scripting, MS Office, and reporting skills
Communication Skills: Excellent oral and written communication skills
Customer Support Skills: Excellent customer support skills
Preferred Qualifications:
Technical Certifications: Technical certifications in Microsoft products or related technologies
Experience in Food Industry: Experience working in the food industry or a related field
What We Offer
Domino's Pizza offers a comprehensive benefits package, including:
Company-Paid Life Insurance
Dental and Vision Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Paid Time Off
Holidays
Paid Parental Leave
Transportation Benefit Plan
Employee Store Discount
Voluntary Life & Personal Accident Insurance
Free Food
Free Food Delivery
Career Growth Opportunities and Learning Benefits
At Domino's Pizza, we are committed to the growth and development of our employees. We offer:
Training and Development Programs: Comprehensive training programs to help you develop your skills and advance in your career
Mentorship Opportunities: Opportunities to work with experienced professionals who can guide and mentor you
Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges
Work Environment and Company Culture
At Domino's Pizza, we pride ourselves on our dynamic and innovative company culture. We offer:
Remote Work Opportunity: The opportunity to work from home or a remote location
Flexible Work Schedule: A flexible work schedule that allows you to balance your work and personal life
Collaborative Team Environment: A collaborative team environment that encourages communication and teamwork
How to Apply
If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:
Apply Now
We look forward to hearing from you!
Apply Now
Domino's Pizza, a global leader in the food industry, is seeking a highly skilled and motivated Technology Operations Support Specialist to join our team. As a Technology Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our technology systems, providing support to our franchisees, and contributing to the success of our business. This is a unique opportunity to work with a dynamic and innovative company, and to be part of a team that is passionate about delivering exceptional customer experiences.
About Domino's Pizza
Domino's Pizza, which commenced in 1960 as a single shop vicinity in Ypsilanti, MI, has had lots to rejoice about lately: we’re a reshaped, reenergized logo of honesty, transparency and accountability – now no longer to mention, extraordinary meals! In the upward thrust to turning into a real generation leader, the logo is now continually one of the pinnacle 5 groups in online transactions and 65% of our income inside the U.S. is taken through virtual channels. The logo maintains to ‘deliver the dream’ to neighborhood commercial enterprise owners, 90% of whom commenced as shipping drivers and pizza makers in our stores.
Job Summary
We are seeking a Technology Operations Support Specialist to work with all regions of Domino's Pizza WRC and the franchise network or their representatives. The successful candidate will be responsible for providing menu management configuration services, menu maintenance, and support to our franchisees. This is a remote work opportunity, and the ideal candidate will have excellent communication and customer support skills, as well as experience in a technical environment.
Key Responsibilities:
Menu Management Configuration Services: Provide menu management configuration services for Domino's franchisee stores (35% of responsibilities)
Ensure all franchisee requests are reviewed and scheduled
Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
Test all updates to ensure strict quality
Deliver all device control improvements in a timely manner within customer requirements
Maintain and clean all requests daily from the Setup mailbox
Assist with Menu Management implementations requiring a large resource base
Menu Maintenance: Provide menu maintenance for Domino's franchise network (35% of responsibilities)
Review franchisee requests for local advertising and marketing and speak with the owner
Create a plan to implement the aforementioned requests
Implement asked changes or coupon requests and test them thoroughly
Test new RMM functionality
Identification and Troubleshooting: Identify and troubleshoot menu management data issues in the shop network (15% of responsibilities)
Resolve franchisee issues, menu price issues, or menu changes
Compile franchisee quality metrics for management review
Test corrective movements prior to the deployment of the menu or stock changes
Pulse New Product Support: Provide pulse new product support (10% of responsibilities)
Assist with new product deployment when required
Test the proposed fixes and new products for functionality
Assist Deployment Organization: Assist the deployment organization (5% of responsibilities)
Supplement the deployment organization when upgrading the essential version of POS devices
Assist with any unique deployment activities when required
Requirements and Qualifications
Essential Qualifications:
Bachelor's Degree: Bachelor's degree in Computer Science or a related field
Technical Experience: 1 or more years of experience assisting in a Windows technical environment, remote retail device support, technology deployment projects, and quality reporting
Technical Skills: MS SQL scripting, MS Office, and reporting skills
Communication Skills: Excellent oral and written communication skills
Customer Support Skills: Excellent customer support skills
Preferred Qualifications:
Technical Certifications: Technical certifications in Microsoft products or related technologies
Experience in Food Industry: Experience working in the food industry or a related field
What We Offer
Domino's Pizza offers a comprehensive benefits package, including:
Company-Paid Life Insurance
Dental and Vision Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Paid Time Off
Holidays
Paid Parental Leave
Transportation Benefit Plan
Employee Store Discount
Voluntary Life & Personal Accident Insurance
Free Food
Free Food Delivery
Career Growth Opportunities and Learning Benefits
At Domino's Pizza, we are committed to the growth and development of our employees. We offer:
Training and Development Programs: Comprehensive training programs to help you develop your skills and advance in your career
Mentorship Opportunities: Opportunities to work with experienced professionals who can guide and mentor you
Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges
Work Environment and Company Culture
At Domino's Pizza, we pride ourselves on our dynamic and innovative company culture. We offer:
Remote Work Opportunity: The opportunity to work from home or a remote location
Flexible Work Schedule: A flexible work schedule that allows you to balance your work and personal life
Collaborative Team Environment: A collaborative team environment that encourages communication and teamwork
How to Apply
If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:
Apply Now
We look forward to hearing from you!
Apply Now