Dispatcher/Router, Spanish/English
Description:
• Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
• Handles incoming service orders, directs drivers, and resolves service issues.
• Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
• Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
• Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
• Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
Requirements:
• High School Diploma or G.E.D.
• 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively
• Multi-tasking in a fast-paced work environment with excellent organizational skills.
• Dispatch/Routing/Logistics Experience
• Ability and Desire to Learn
• Microsoft Office: Word, Excel, Teams, Outlook
• Navigate Dual Monitors, Multiple Applications
• Bilingual: Spanish
Benefits:
• Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan with Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site
Apply Now
Apply Now
• Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
• Handles incoming service orders, directs drivers, and resolves service issues.
• Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
• Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
• Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
• Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
Requirements:
• High School Diploma or G.E.D.
• 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively
• Multi-tasking in a fast-paced work environment with excellent organizational skills.
• Dispatch/Routing/Logistics Experience
• Ability and Desire to Learn
• Microsoft Office: Word, Excel, Teams, Outlook
• Navigate Dual Monitors, Multiple Applications
• Bilingual: Spanish
Benefits:
• Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan with Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site
Apply Now
Apply Now