SDS Team Manager, DSL
About the position Responsibilities • Support a remote team and champion team performance. • Bridge gaps between performance and goals on a weekly basis. • Manage performance and development of direct reports. • Build and maintain relationships with delivery stations. • Analyze trends in data reporting to drive improvements. • Engage the team and foster a positive work environment. • Implement process improvements and assist in DSL projects. Requirements • Must be located in Greater Atlanta, Georgia. • 1 year of previous experience managing 20+ customer service associates in a customer service environment. • 1 year of experience successfully implementing change management in large scale operations. • Experience leading teams in a remote environment. • Ability to travel 25% of the time. • Ability to work nights, weekends, and holidays. • Full-time availability (40+ hours per week). • Ability to perform physical tasks such as lifting up to 49 pounds and standing for long periods. Nice-to-haves • A Bachelor's degree or equivalent. • 2-3 years of leadership and people management experience. • Experience working in AMZL Delivery Stations, Sort Centers, or Fulfillment Centers. • Strong project management and people management skills. • Business acumen with the ability to create and communicate a vision. • Proven problem-solving abilities. Benefits • Health insurance • 401k plan • Paid time off • Employee discounts • Career development opportunities Apply tot his job