Director, Training & Support (Student Housing)
Article Student Living is hiring a Director of Training & Support to lead training strategy and operational support across our national student housing portfolio. You will strengthen on-site execution by developing and enforcing policies, procedures, and training programs that create consistency, performance, and sales success. You will oversee field-based support responsibilities, partner with operations, sales, and systems teams, and serve as an important resource for property teams nationwide.
Article Student Living provides the best experience for student residents by putting people first, both our residents and our team members. Through innovative design, unmatched service, and vibrant communities, we support students on their academic and personal journeys. We invest in our employees through training, career advancement opportunities, and a culture built on trust, collaboration, and excellence.
You will report to the Vice President of Operations.
This is a hybrid role based in our Fulton Market office in Chicago, IL, with in-office work required Monday through Thursday and remote work on Fridays. Occasional travel of up to 25% required.
The salary range for this role is $120K - $130K, plus an annual bonus.
Responsibilities:
• Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking.
• Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal.
• Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio.
• Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers.
• Partner with Regional Managers and senior leadership to ensure adherence to Article policies, procedures, lease audit compliance, and operational standards at the property level.
• Support properties through in-person and remote training during high turnover, staffing shortages, lease-up activity, and important operational periods.
• Collaborate with Operations, Sales, Accounting, Systems Support, and HR to align training programs, systems education (including Entrata), and process updates.
Your Track Record:
• Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role.
• Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
• Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio.
• Working knowledge of property management operations, including leasing, Accounts Receivable, Accounts Payable, and financial accounting, with proficiency in Entrata or similar systems.
• Ability to travel up to 25% to support on-site training, operational projects, and field-based teams.
Style:
• You compose yourself while working with individuals across all levels.
• Analytical and creative, coming up with smart solutions to new challenges.
• You are motivated to reach your goals because you take pride in your work.
• You connect well with others and share best practices.
• You are a team player, united with teammates, and are willing to step in and help when needed.
Article Student Living provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law.
If you require reasonable accommodation to complete our application process, please contact our Human Resources team.
Article Student Living provides the best experience for student residents by putting people first, both our residents and our team members. Through innovative design, unmatched service, and vibrant communities, we support students on their academic and personal journeys. We invest in our employees through training, career advancement opportunities, and a culture built on trust, collaboration, and excellence.
You will report to the Vice President of Operations.
This is a hybrid role based in our Fulton Market office in Chicago, IL, with in-office work required Monday through Thursday and remote work on Fridays. Occasional travel of up to 25% required.
The salary range for this role is $120K - $130K, plus an annual bonus.
Responsibilities:
• Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking.
• Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal.
• Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio.
• Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers.
• Partner with Regional Managers and senior leadership to ensure adherence to Article policies, procedures, lease audit compliance, and operational standards at the property level.
• Support properties through in-person and remote training during high turnover, staffing shortages, lease-up activity, and important operational periods.
• Collaborate with Operations, Sales, Accounting, Systems Support, and HR to align training programs, systems education (including Entrata), and process updates.
Your Track Record:
• Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role.
• Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
• Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio.
• Working knowledge of property management operations, including leasing, Accounts Receivable, Accounts Payable, and financial accounting, with proficiency in Entrata or similar systems.
• Ability to travel up to 25% to support on-site training, operational projects, and field-based teams.
Style:
• You compose yourself while working with individuals across all levels.
• Analytical and creative, coming up with smart solutions to new challenges.
• You are motivated to reach your goals because you take pride in your work.
• You connect well with others and share best practices.
• You are a team player, united with teammates, and are willing to step in and help when needed.
Article Student Living provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law.
If you require reasonable accommodation to complete our application process, please contact our Human Resources team.