Director, Provider Solutions Business Development

Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network. This role will champion customer-centric innovation and drive transformative initiatives across the organization, ensuring that the company remains the trusted leader in the optical industry. Will interface with all major functions in order to align strategy, optimize service delivery, and elevate the company’s value in a complex and highly competitive industry.Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industryImplement strategies designed to influence the competitive markets in which doctors operateDevelop and execute a tailored, comprehensive customer experience strategy that differentiates the company in the optical industryLead efforts to deeply understand and serve the needs of key stakeholdersBuild and lead high-performing customer-facing teams that deliver consistency, personalization, and value across channelsServe as a key strategic advisor on customer engagement, experience design, and operational alignmentPartner with other teams to align on value-added services for providersDrive integration across multiple business unitsPartner with Program development teams, Marketing, and Supply Chain to optimize sales and marketing initiatives that drive provider engagement and revenue outcomesEnsure alignment between programs, products, initiatives, and customer expectations to create a seamless provider experienceDrive innovative initiatives within the provider network through cross-functional teams, driving provider engagement models and multi-channel customer supportChampion innovation for our provider customer experience through technology, data insights, programs, and product placementEvaluate and implement forward-looking business needs that improve provider engagement and revenueBuild scalable systems to capture and act on customer insights and feedbackLead continuous improvement initiatives in collaboration with senior leadership across the enterprise to exceed customer expectations and drive strategic enterprise goalsProvide regular briefings to senior management on customer-related trends, risks, and opportunitiesRepresent the company as a thought leader at key industry events, key stakeholder meetings, and provider summits/conferencesJob SpecificationsTypically has the following skills or abilities:Bachelor’s Degree in Business or related field, or equivalent experience; Minimum of 2 years of experience related to functional areaMinimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reportsStrong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industryStrong knowledge of the optical retail businessStrong leadership skills and team-building capabilitiesDemonstrated capability to manage large teams of peopleAdvanced written and verbal communication, influencing, and problem-solving skillsDemonstrated professionalism and leadership in dealing with situations involving controversy and conflictDemonstrated ability to balance customer needs & corporate objectivesDemonstrated track record in driving successful teamsDemonstrated ability to build relationships with key decision-makers and industry leadersProven ability to navigate complex situations through organizational landscape and with multiple stakeholdersAbility to analyze business and drive resultsStrong attention to detail, organizational and customer service skills; excellent presentation skillsStrong business aptitude and problem-solving skillsStrategic skills to support envisioning work, planning, and forecastingAbility to travel up to 50% of the timeCreates and delivers information at an appropriate level for audience, including presentations and status updatesGains needed support from key stakeholders to lead and manage changes to successfully execute the programsAbility to regularly exercise discretion and independent judgment in the performance of his/her job dutiesCompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.Salary Ranges: $105,000.00 - $165,375.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.Originally posted on Himalayas

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