Manager, Account Management (Customer Success)
_What Account Management contributes to Cardinal Health_
This role is a visionary leader experienced in retail pharmacy, who serves as a health system advisor, master communicator and relationship developer. This manager will lead a team responsible for ensuring each customer experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey with Cardinal Health. Responsible for leading and developing a team hyper focused on meeting or exceeding customer needs, turning customers into partners, taking ownership of delivering on the customer agreement and building sustainable solutions.
Travel: Nationwide (remote), with travel up to 50% in first year (25% expected overtime)
Territory: Nationwide US
Responsibilities
+ Obtain advanced knowledge of hospital owned retail/outpatient customer needs and expectations, and how they relate to our internal operations and functions
+ Build new team with special focus on hospital owned retail, establishing the strategy on how execute in this space in partnership with health system (inpatient) focused account managers.
+ Collaborates with appropriate parties to identify the drivers leading to business success. Lead training of broader organization on findings to elevate broader organization’s understanding of this growing space.
+ Development of strategic plan for each customer’s retail growth, in collaboration with account managers, ESDs, inside sales and support teams.
+ Focus on proactive management of customer needs and how we will achieve desired outcomes. Team to contribute to overall tracking of health system support (working in collaboration with inpatient AM).
+ Create and consistently review policies and procedure that optimize the customer experience; analyze customer data to identify best practices; evaluates and analyzes customer needs to ensure team members are not only reacting to requests, but providing strategic direction
+ Provide ongoing coaching, development, process review and training for the team to successfully execute on requirements of account management function.
+ Management of territory assignments
+ Responsible for partnering with the broader internal Cardinal teams to ensure customer success and remove barriers for team (i.e. sales, customer service, inventory, customer on boarding, contracts/pricing, collections, operations)
Qualifications
+ Prior proven people management experience in a corporate setting
+ Advanced knowledge of Cardinal Health Pharmaceutical Distribution (including Retail Pharmacy and Specialty Pharma) services and systems.
+ Strong collaboration across multiple teams
+ Strong leadership and management skills
+ Ability to build a team from the ground up; experience leading a new team a plus
+ Ability to inspire a team while also rolling up sleeves and digging into details.
+ Strong communication and presentation skills; ability to distill large information sets into concise, actionable bites.
+ Track record of successfully developing and maintaining key relationships with a customer base, becoming involved in their strategy.
What is expected of you and others at this level
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
_#LI-LP_
_#LI-Remote_
Anticipated Pay Range $87,500.00 - 121,700.00 USD
Bonus Eligible - Yes
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Application window anticipated to close : 08/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Remote
About the Company:
Cardinal Health
Apply Now
Apply Now
This role is a visionary leader experienced in retail pharmacy, who serves as a health system advisor, master communicator and relationship developer. This manager will lead a team responsible for ensuring each customer experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey with Cardinal Health. Responsible for leading and developing a team hyper focused on meeting or exceeding customer needs, turning customers into partners, taking ownership of delivering on the customer agreement and building sustainable solutions.
Travel: Nationwide (remote), with travel up to 50% in first year (25% expected overtime)
Territory: Nationwide US
Responsibilities
+ Obtain advanced knowledge of hospital owned retail/outpatient customer needs and expectations, and how they relate to our internal operations and functions
+ Build new team with special focus on hospital owned retail, establishing the strategy on how execute in this space in partnership with health system (inpatient) focused account managers.
+ Collaborates with appropriate parties to identify the drivers leading to business success. Lead training of broader organization on findings to elevate broader organization’s understanding of this growing space.
+ Development of strategic plan for each customer’s retail growth, in collaboration with account managers, ESDs, inside sales and support teams.
+ Focus on proactive management of customer needs and how we will achieve desired outcomes. Team to contribute to overall tracking of health system support (working in collaboration with inpatient AM).
+ Create and consistently review policies and procedure that optimize the customer experience; analyze customer data to identify best practices; evaluates and analyzes customer needs to ensure team members are not only reacting to requests, but providing strategic direction
+ Provide ongoing coaching, development, process review and training for the team to successfully execute on requirements of account management function.
+ Management of territory assignments
+ Responsible for partnering with the broader internal Cardinal teams to ensure customer success and remove barriers for team (i.e. sales, customer service, inventory, customer on boarding, contracts/pricing, collections, operations)
Qualifications
+ Prior proven people management experience in a corporate setting
+ Advanced knowledge of Cardinal Health Pharmaceutical Distribution (including Retail Pharmacy and Specialty Pharma) services and systems.
+ Strong collaboration across multiple teams
+ Strong leadership and management skills
+ Ability to build a team from the ground up; experience leading a new team a plus
+ Ability to inspire a team while also rolling up sleeves and digging into details.
+ Strong communication and presentation skills; ability to distill large information sets into concise, actionable bites.
+ Track record of successfully developing and maintaining key relationships with a customer base, becoming involved in their strategy.
What is expected of you and others at this level
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
_#LI-LP_
_#LI-Remote_
Anticipated Pay Range $87,500.00 - 121,700.00 USD
Bonus Eligible - Yes
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
Application window anticipated to close : 08/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Remote
About the Company:
Cardinal Health
Apply Now
Apply Now