Director, Professional Services & Training Global Operations

Build the future of the AI Data Cloud. Join the Snowflake team.The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining our team represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals. We are seeking a dedicated and experienced Operations Leader to support and elevate our business. This role combines multiple areas of critical focus and required competency. The ideal candidate will possess a background in Operations within a Professional Services environment, strong analytics skills, and a strategic mindset, with experience working at a global scale with senior stakeholders. We’re looking for a leader who can both dive deep into the details and work hands-on with our team to produce results, and who can drive a broader strategic agenda to support the Professional Services & Training business. This is a unique management level role that would elevate the PS&T business by way of overseeing and driving a high functioning Operations engine. This is a remote position and can be based anywhere in the United States.At a high level, this role will require focus on the following: Project and delivery management, including resource managementData and analytics supportPartner service and strategyQuality assurance and delivery validationOperations field supportTechnology infrastructure Financial managementExecutive level communications and presentationsTeam enablementThis position is remote and can be based anywhere in the United States.RESPONSIBILITIES: Team Enablement:Oversee the ongoing execution of our Enablement strategy, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of focus Data and Analytics:Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metricsAssess and improve PS&T’s performance metrics, supporting leadership in capturing impact in consumptionCollaborate with corporate analytics team to ensure consistency across analytics and supportPartner ServicesOwn and oversee execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focusOversee Partner servicing demands (i.e. contracting, SOWs, SubK process, etc)Deliver and oversee maintenance of centralized repository of Partner delivery capabilitiesQuality Assurance and Delivery Validation: Ensure quality control processes to maintain service standards and deliverables Continuously improve initiatives to enhance service delivery efficiency and effectiveness Maintain and improve Customer Satisfaction review processOps Field Support:Ensure Ops partners are aligned at the geo level globally as strategic partners to PS&T leadership, enabling“dotted line” reporting to geo leadsTechnology Infrastructure: Develop or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructurePartnering with IT to drive process improvements across PS&T (Certinia, SFDC, Smartsheet, Sigma, Cortex, Gemini, Co-Pilot, etc). Legal and Compliance: Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues Oversee contract management support to streamline the execution of contracts and SOWs Financial Management: Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leadersRegular coordination with Finance PartnersWork within accounting systems to manage invoices, expenses, and financial reporting Oversee budgeting and forecasting to plan for future growth and investment, including departmental budgeting in motion with FinanceOwn reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and delivery against the roadmapMarketing and Business Development: Establish and maintain regular coordination with Marketing partners to promote services (internally and externally) and attract new business Develop and oversee the overall yearly plan for PS&T Marketing, comprised of individual marketing campaigns that will be run to fulfill priority goals, and develop an approach to measure the effectiveness of campaignsBusiness Improvement: Spearhead and direct Snowflake PS&T’s business improvement initiatives (leveraging AI where possible) while embedding into the business and anticipating/driving initiatives forward in conjunction with leadershipExecutive Level Communications and PresentationsSupport PS&T Leadership in translating performance metrics and insights to executive level communications and presentations (QBRs, etc.) on a quarterly basis.LeadershipLead a world class PS&T operations team, supporting the team in being collaborative partners to the PS&T business with a culture of empowerment and trustREQUIREMENTS:On Day One We Will Expect You To Have:15+ years of relevant industry experience in Services Operations Expertise in financial planning & data analytics with an ability to leverage and communicate key insights to drive business improvement Deep leadership and team management experience at a global scale, including up-skilling and providing clear feedback to ensure employee engagement and growthExperience working cross-functionally and across a variety of senior-level stakeholdersExperience developing tool infrastructure and methodologies to enable flawless project management, and in implementing process-level changesAbility to assess needs and allocate resources to ensure optimal utilization of staff, including a proactive supply & demand management to forecast future resource underages and/or overagesHands-on experience in budgeting and forecasting, contract management, and working with or building project delivery and accounting tools to manage delivery, invoicing, expenses, and financial reporting Experience leveraging reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and documentation of regular execution and delivery against the roadmapExperience in crafting and delivering executive level communications and presentationsAbility to both dive into the details and execute against a bigger picture strategyWhy Join Us?At Snowflake, we value innovation, collaboration, and a commitment to excellence. Join us to support and elevate our Professional Services and Training business, and to help shape the future of data collaboration and analysis across industries.The application window is expected to be open until June 22, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.comOriginally posted on Himalayas

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