Director, Operations EM

About Sound Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live . With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine. Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Role: As the Director of Operations, you fill a crucial role within our EM leadership team, sharing your expertise to collaborate, & support, our Divisional Chief Medical Officers in the operational management and oversight of multiple Sound Physicians' emergency medicine practices. The Director of Operations will focus on establishing professional relationships with the entire emergency medicine team, hospital and system C-suite executives, nursing, medical staff office, as well as community providers and specialty physicians and will have a visible presence at multiple practice locations The Director of Operations manages a team of Practice Managers that support day to day operations of successful Emergency Medicine Practices. This role reports to a Senior Vice President or designee, with accountability to the Divisional Chief Medical Officer(s) as well. This role works in a matrixed team, serving Divisional Chief Medical Officer(s) with Director(s), Clinical Performance, Medical Director and Practice Management Team members. The Details: This is a remote, work-from-home opportunity, involving frequent travel. In this role, you will be responsible for: Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner as assigned, reporting on and checking in on performance on monthly basis Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments Coordinate with Director of Clinical Performance content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions. Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans with DCMO to address negative variances. Developing and managing annual budgets with responsibility for P&L performance for programs as assigned Working in the pursuit of new business. Coordinating individual efforts for new business with Business Development, DCMO(s), SVP Completing due diligence and site design for new partners. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments, DCMO and SVP Leading new site implementations in conjunction with central office teams Supporting the Director, Clinical Performance in their development and execution of clinical processes Hiring, training and developing a team of practice managers Managing and tracking reconciliation dates, upside performance quality bonus, contract renewal timelines, and annual escalator anniversary dates in a timely manner Appropriate escalation of issue/concerns to DCMO & SVP What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values : Communication: The ability to speak, write, and listen clearly and consistently Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms Critical Thinking : The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism Negotiating: Reach consensus while maintaining positive, sustainable relationships Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, and Sound team members at all levels (C-Suite, Sound, and Team) Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans Teamwork: The ability to pull people together into highly effective teams Visionary: The ability to create and communicate a compelling picture of the future Knowledge: Minimum: Bachelor's Degree in business administration, healthcare administration or similar field; Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable Knowledge of relevant state and federal healthcare regulations Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure Knowledge of Emergency Medicine landscape and market forces driving the EM model of care Understanding of EM physician recruiting, marketing and compensation issues Experience: Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures Preferred: 3-4 years' experience managing a physician group practice Experience working in a matrixed environment Salary Range This position offers an annual salary range of $120,000-$150,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.