Director, Onboarding - Implementation
Description:
• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
• As the Director of Onboarding you will ensure the seamless onboarding of all of our customers from SMB to multi-location enterprises.
• You will manage a team of onboarding managers and specialists and collaborate cross-functionally with Sales, Product, Support, Marketing and Customer Success teams to ensure a seamless and value-driven start for every new customer.
• Own and evolve the onboarding strategy to deliver scalable, repeatable, and personalized experiences across different customer segments.
• Drive the forecasting process to ensure visibility and alignment with quarterly company objectives.
• Stay deeply attuned to industry best practices in enterprise onboarding and contribute to process evolution.
Requirements:
• 7+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS environment.
• 3+ years in a leadership role, managing onboarding or implementation teams.
• Proven track record of building and scaling onboarding programs for high-growth SaaS companies.
• Experience with franchises, multi-location rollouts, and private equity-backed organizations is highly preferred.
• Strong understanding of SaaS metrics, customer journey mapping, and customer success best practices.
• Technical Aptitude: Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems.
• Leadership Skills: Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level.
• Strong Business Acumen: Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion.
• Organizational Agility: Ability to navigate ambiguity, prioritize competing demands, and drive continuous improvement in a fast-paced environment.
Benefits:
• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Apply Now
Apply Now
• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
• As the Director of Onboarding you will ensure the seamless onboarding of all of our customers from SMB to multi-location enterprises.
• You will manage a team of onboarding managers and specialists and collaborate cross-functionally with Sales, Product, Support, Marketing and Customer Success teams to ensure a seamless and value-driven start for every new customer.
• Own and evolve the onboarding strategy to deliver scalable, repeatable, and personalized experiences across different customer segments.
• Drive the forecasting process to ensure visibility and alignment with quarterly company objectives.
• Stay deeply attuned to industry best practices in enterprise onboarding and contribute to process evolution.
Requirements:
• 7+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS environment.
• 3+ years in a leadership role, managing onboarding or implementation teams.
• Proven track record of building and scaling onboarding programs for high-growth SaaS companies.
• Experience with franchises, multi-location rollouts, and private equity-backed organizations is highly preferred.
• Strong understanding of SaaS metrics, customer journey mapping, and customer success best practices.
• Technical Aptitude: Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems.
• Leadership Skills: Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level.
• Strong Business Acumen: Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion.
• Organizational Agility: Ability to navigate ambiguity, prioritize competing demands, and drive continuous improvement in a fast-paced environment.
Benefits:
• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Apply Now
Apply Now