Director of Billing & Revenue Operation

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.About the role:We are seeking a highly analytical and technically capable leader to own Revenue and Billing Operations across our 3PL platform, inclusive of parcel and fulfillment services. This role is critical to ensuring complete and accurate revenue capture, translating complex client contracts into executable billing logic, and driving improvements in cash flow and margin visibility.The ideal candidate combines strong financial acumen with the ability to understand underlying data flows, system architecture, and operational processes. This is not a traditional billing role; it is a cross-functional position at the intersection of Finance, Operations, and Engineering.Core ResponsibilitiesRevenue Capture & Billing ExecutionOwn end-to-end, contract-driven billing processes across parcel and fulfillment servicesTranslate complex client agreements into accurate, scalable billing logic and workflowsEnsure completeness, accuracy, and timeliness of all customer invoicesDesign and maintain client-specific billing configurations and pricing structuresSystems, Data & Process DesignDevelop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platformsPartner with Engineering and Data teams to define, improve, and automate billing logic and integrationsIdentify gaps in data capture or system design that impact revenue realization and resolve root causesBuild scalable processes that reduce manual intervention and improve audibilityRevenue Recognition & Financial ReportingEnsure accurate revenue recognition in accordance with applicable accounting standards (ASC 606 / software revenue where applicable)Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliationsDeliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activityMargin & Cost VisibilityOwn parcel and third-party cost recognition and reportingPerform margin analysis by customer, contract, and service offeringPartner with Finance and Operations to identify pricing gaps, cost leakage, and margin improvement opportunitiesAccounts Receivable & CollectionsMonitor A/R aging and drive improvements in DSOOwn cash application processes and ensure timely and accurate posting of receiptsDevelop cash receipt forecasting and support liquidity planningLead collections efforts in coordination with Customer Success and SalesCross-Functional AlignmentPartner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue captureSupport contract onboarding and ensure billing alignment prior to go-liveCoordinate with Customer Success to resolve billing inquiries, disputes, and escalationsPartner with Operations to ensure services delivered are fully and accurately billedControls, Compliance & AuditMaintain strong internal controls over billing, revenue recognition, and cash applicationSupport external audits and revenue-related reviewsEnsure billing and revenue processes are compliant, documented, and scalableSales Tax & ComplianceOversee sales tax discovery and ensure proper application across services and jurisdictionsPartner with external advisors as needed to maintain complianceQualifications10+ years of experience in revenue operations, billing, finance, or related roles, preferably in logistics, 3PL, or high-volume transaction environmentsStrong understanding of complex billing models (usage-based, contract-driven, multi-service pricing)Demonstrated ability to work with data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms)Experience partnering with Engineering or Data teams to design scalable processes and automationKnowledge of revenue recognition principles (ASC 606); experience with software revenue is a plusStrong analytical skills with ability to identify and resolve discrepancies at the root cause levelExperience managing A/R, collections, and cash application processesHigh attention to detail with a focus on accuracy, accountability, and continuous improvementWhat Success Looks LikeBilling is complete, accurate, and delivered on a predictable cadenceNo material revenue leakage due to data gaps, contract misalignment, or system limitationsClear visibility into revenue and margin by customer and service lineDSO improves and collections become more predictableBilling processes are scalable, automated, and audit-readyFinance, Operations, and Engineering operate from a shared understanding of how revenue is generated and captured