Dir, IT Infrastructure (Global Client Support)
About the position
The Director of IT Infrastructure at Polaris Inc. is responsible for leading the Global Service Desk and On-site Client Support Teams, managing a diverse team of approximately 50 individuals. This role focuses on delivering multi-platform technology support and overseeing the advancement of Service Management systems, particularly the ServiceNow application. The Director will ensure efficient operational performance, manage budgets, and lead large-scale infrastructure projects while fostering a high-performing team environment.
Responsibilities
Lead the Global Service Desk and On-site Client Support Teams.
,
Develop and maintain IT Service Management policies and operating procedures.
,
Accountable for standard Senior D&IT report-outs and financial budget planning.
,
Translate strategy into efficient and effective goals and operating plans.
,
Develop and own the Service Management systems roadmap, including ServiceNow capability improvements.
,
Establish processes and policies to build a high-performing organization.
,
Manage IT infrastructure purchases, agreements, and vendor relationships.
,
Drive continuous improvement and set goals for teams to enhance processes.
,
Oversee project management methodologies across the Infrastructure team.
,
Empower and support direct report management team in their functional responsibilities.
Requirements
Bachelor's degree in Computer Engineering, MIS, Computer Science, Industrial Design, Business, or related fields.
,
15+ years of progressive IT infrastructure experience.
,
7+ years of IT infrastructure leadership experience managing teams across global service desk and client support.
,
Direct experience with ServiceNow, Jira, Kanban, and Microsoft Teams preferred.
,
Proven process and operations mindset with a focus on critical KPIs.
,
Strong leadership, customer focus, and analytical skills.
Nice-to-haves
Experience in a growth-driven and fast-paced organization.
,
Ability to collaborate and influence in a cross-functional environment.
Benefits
401(k) matching
,
Dental insurance
,
Employee discount
,
Employee stock ownership plan
,
Gym membership
,
Health insurance
,
Life insurance
Apply Now
The Director of IT Infrastructure at Polaris Inc. is responsible for leading the Global Service Desk and On-site Client Support Teams, managing a diverse team of approximately 50 individuals. This role focuses on delivering multi-platform technology support and overseeing the advancement of Service Management systems, particularly the ServiceNow application. The Director will ensure efficient operational performance, manage budgets, and lead large-scale infrastructure projects while fostering a high-performing team environment.
Responsibilities
Lead the Global Service Desk and On-site Client Support Teams.
,
Develop and maintain IT Service Management policies and operating procedures.
,
Accountable for standard Senior D&IT report-outs and financial budget planning.
,
Translate strategy into efficient and effective goals and operating plans.
,
Develop and own the Service Management systems roadmap, including ServiceNow capability improvements.
,
Establish processes and policies to build a high-performing organization.
,
Manage IT infrastructure purchases, agreements, and vendor relationships.
,
Drive continuous improvement and set goals for teams to enhance processes.
,
Oversee project management methodologies across the Infrastructure team.
,
Empower and support direct report management team in their functional responsibilities.
Requirements
Bachelor's degree in Computer Engineering, MIS, Computer Science, Industrial Design, Business, or related fields.
,
15+ years of progressive IT infrastructure experience.
,
7+ years of IT infrastructure leadership experience managing teams across global service desk and client support.
,
Direct experience with ServiceNow, Jira, Kanban, and Microsoft Teams preferred.
,
Proven process and operations mindset with a focus on critical KPIs.
,
Strong leadership, customer focus, and analytical skills.
Nice-to-haves
Experience in a growth-driven and fast-paced organization.
,
Ability to collaborate and influence in a cross-functional environment.
Benefits
401(k) matching
,
Dental insurance
,
Employee discount
,
Employee stock ownership plan
,
Gym membership
,
Health insurance
,
Life insurance
Apply Now