Digital Transformation & Customer Engagement Excellence Consultant

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.Roles
& ResponsibilitiesDigital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include: Benchmarking
current Omni-channel capabilitiesFormulating
transformation visionsAdvising
global-to-local governance models for transformationDefining
excellence projectsImplementing
customer engagement excellence projects, including process definition,
standards & guidelinesDeveloping
and delivering training programsServing
as interim staffTopicsWe are interested in hearing from independent consultant
strategists with expertise in:Content
excellenceChannel
excellenceInsights
& analytics excellenceDigital
InnovationTrainingChange
ManagementRequirementsThe ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.Relevant prior experiences include:Established an independent consulting practiceProven
experience in a Lead Strategist or Digital Excellence role at an agency,
consulting firm or Life Sciences companyTrack
record of conceiving and guiding excellence programs that make a
measurable impactDemonstrated
subject matter expertise surrounding digital and multi-channel engagement
in HealthStrong
client consultation skills with ability to guide a strategic discussionAnalytical
thinker with strong organizational skillsStrong
understanding of strategic marketing processSolid
academic credentials; MBA or equivalent advanced degree preferred but not
required.

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