Digital & IT Account Manager (Part-Time)
(*_Kindly note that we will only consider applications submitted through Indeed. Please refrain from emailing or calling our staff directly._*)
Position: Digital & IT Account Manager (Part-Time)
Location: Remote (San Diego, CA preferred)
About Us:
Explore Digital is a digital marketing agency helping businesses of all sizes and industries achieve their goals since 2014. Our team includes skilled digital account managers, marketing specialists, creatives, web developers, IT specialists, and more.
Role:
We're seeking a part-time Account Manager with 3+ years of experience to be the main point of contact for our clients. This role involves managing client relationships, ensuring satisfaction, and coordinating with internal teams to deliver projects in a fast-paced environment. Key responsibilities include client communication, task management, delegation, and coordinating initiatives for projects in the areas of IT, websites, marketing, and beyond.
While this role will heavily... support our IT team by managing support ticket requests, overseeing IT project management, and ensuring IT requests are fulfilled in a timely manner this Account Manager will also have the opportunity to oversee marketing, website, and other creative projects. The ideal candidate loves people, is organized, proactive, solution-driven, a team player, and has strong communication and relationship-building skills. Experience with HubSpot CRM is essential for overseeing our client support system. Knowledge of platforms like Google Analytics, Google Ads, MailChimp, and Facebook Business Manager is a plus.
Position Details:
Part-time: 20-30 hours/week to start
Opportunity to transition to full-time based on performance and business needs
Remote work with availability between 8:00am - 6:00pm PT
Indicate preference for full-time during the application process
Objectives:
Act as the main point of contact for a number of client accounts, including but not limited to clients who submit support requests within our Hubspot CRM
Support the IT team by managing support ticket requests and ensuring IT requests are fulfilled
Oversee project management for IT projects, ensuring the IT team stays on track
Build and strengthen client relationships, focusing on client retention and satisfaction
Seek opportunities to grow accounts
Maintain accurate client records and stay on budget
Ensure timely project execution
Schedule and conduct account performance reviews
Interface with third-party vendors for issue resolution
Balance client needs with internal workflow
Responsibilities:
Manage recurring and project-based client accounts
Lead client meetings on a recurring basis to review progress and address any concerns
Oversee the client support ticketing system within Hubspot, communicating with clients regarding support requests in a timely manner
Process client requests and translate them into clear, actionable tasks for the team
Assign tasks to team members within ClickUp and ensure deadlines are met
Ensure services are within budget and meet client needs
Generate progress reports
Identify upsell, cross-sell, and renewal opportunities
Qualifications:
3+ years in account/project management or customer service
Experience in a digital agency is a huge plus
Proficiency with Hubspot CRM for ticket support management
Proficiency with marketing platforms (Google Ads/Analytics, SEMRush/Moz, etc.)
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Solution-oriented and process-driven
Proven track record of meeting/exceeding quotas and positive customer feedback
Adaptable and thrives in fast-paced environments
Understanding or background in IT is a huge plus
Benefits:
Competitive hourly rate with strong potential for full-time employment
Diverse client and industry exposure
Flexible work hours and remote options
Supportive work environment with growth opportunities
Application Process:
Submit your resume and cover letter through Indeed, detailing your interest in the Account Manager role and relevant experience. Qualified candidates will complete an assessment.
Job Type: Part-time
Pay: $28.00 - $35.00 per hour
Benefits:
401(k)
401(k) matching
Flexible schedule
Paid time off
Schedule:
Monday to Friday
No weekends
Application Question(s):
Please provide your desired hourly rate for this position. (We're offering $28.00 - $35.00/hr DOE)
Experience:
Project management: 3 years (Required)
Digital marketing: 2 years (Required)
Account management: 3 years (Required)
Work Location: Remote
Apply Now
Position: Digital & IT Account Manager (Part-Time)
Location: Remote (San Diego, CA preferred)
About Us:
Explore Digital is a digital marketing agency helping businesses of all sizes and industries achieve their goals since 2014. Our team includes skilled digital account managers, marketing specialists, creatives, web developers, IT specialists, and more.
Role:
We're seeking a part-time Account Manager with 3+ years of experience to be the main point of contact for our clients. This role involves managing client relationships, ensuring satisfaction, and coordinating with internal teams to deliver projects in a fast-paced environment. Key responsibilities include client communication, task management, delegation, and coordinating initiatives for projects in the areas of IT, websites, marketing, and beyond.
While this role will heavily... support our IT team by managing support ticket requests, overseeing IT project management, and ensuring IT requests are fulfilled in a timely manner this Account Manager will also have the opportunity to oversee marketing, website, and other creative projects. The ideal candidate loves people, is organized, proactive, solution-driven, a team player, and has strong communication and relationship-building skills. Experience with HubSpot CRM is essential for overseeing our client support system. Knowledge of platforms like Google Analytics, Google Ads, MailChimp, and Facebook Business Manager is a plus.
Position Details:
Part-time: 20-30 hours/week to start
Opportunity to transition to full-time based on performance and business needs
Remote work with availability between 8:00am - 6:00pm PT
Indicate preference for full-time during the application process
Objectives:
Act as the main point of contact for a number of client accounts, including but not limited to clients who submit support requests within our Hubspot CRM
Support the IT team by managing support ticket requests and ensuring IT requests are fulfilled
Oversee project management for IT projects, ensuring the IT team stays on track
Build and strengthen client relationships, focusing on client retention and satisfaction
Seek opportunities to grow accounts
Maintain accurate client records and stay on budget
Ensure timely project execution
Schedule and conduct account performance reviews
Interface with third-party vendors for issue resolution
Balance client needs with internal workflow
Responsibilities:
Manage recurring and project-based client accounts
Lead client meetings on a recurring basis to review progress and address any concerns
Oversee the client support ticketing system within Hubspot, communicating with clients regarding support requests in a timely manner
Process client requests and translate them into clear, actionable tasks for the team
Assign tasks to team members within ClickUp and ensure deadlines are met
Ensure services are within budget and meet client needs
Generate progress reports
Identify upsell, cross-sell, and renewal opportunities
Qualifications:
3+ years in account/project management or customer service
Experience in a digital agency is a huge plus
Proficiency with Hubspot CRM for ticket support management
Proficiency with marketing platforms (Google Ads/Analytics, SEMRush/Moz, etc.)
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Solution-oriented and process-driven
Proven track record of meeting/exceeding quotas and positive customer feedback
Adaptable and thrives in fast-paced environments
Understanding or background in IT is a huge plus
Benefits:
Competitive hourly rate with strong potential for full-time employment
Diverse client and industry exposure
Flexible work hours and remote options
Supportive work environment with growth opportunities
Application Process:
Submit your resume and cover letter through Indeed, detailing your interest in the Account Manager role and relevant experience. Qualified candidates will complete an assessment.
Job Type: Part-time
Pay: $28.00 - $35.00 per hour
Benefits:
401(k)
401(k) matching
Flexible schedule
Paid time off
Schedule:
Monday to Friday
No weekends
Application Question(s):
Please provide your desired hourly rate for this position. (We're offering $28.00 - $35.00/hr DOE)
Experience:
Project management: 3 years (Required)
Digital marketing: 2 years (Required)
Account management: 3 years (Required)
Work Location: Remote
Apply Now