Digital Customer Care Professional - Remote
About West Marine
We don't just sell anchors and rigging. We sell a love of the water that lasts for generations.
We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo.
We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you.
So when you shop at West Marine, it's not just for boating gear - it's for the pure pursuit of more water and less hassle.
If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.
Position Summary
West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers!
The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.
Primary Responsibilities:
• Delivers exceptional customer service on every contact.
• Strives to provide first contact resolution.
• Effectively manages multiple contacts/conversations at once.
• Meets/exceeds company standards for performance and quality.
• Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services.
• Attend 1:1 meetings with your manager/lead to address training/growth opportunities.
• Participate in advanced training/educational programs.
• Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role.
• Implement any coaching opportunities offered and seek continuous growth within your role.
Education, Experience & Skills:
Minimum education required/preferred, area of study:
• Minimum High School or GED.
• College Degree in Business or related field and/or U.S. Military Service preferred
Minimum years of relevant experience preferred/required:
• 2-3 years customer service experience
• Proficient knowledge of marine products and/or the marine industry helpful
Additional skills/knowledge required include:
• Strong communication, organizational and customer service skills
• Sense of urgency and ability to work in a fast-paced environment.
• Computer literate, including Microsoft Office, Excel, Word
• Ability to foster relationships with customers.
• Ability to effectively communicate verbally and in writing
• Strong reading comprehension skills
• Typing skills of 40 words per minute minimum
• Proficient in Salesforce Service or Sales Console.
Apply Now
Apply Now
We don't just sell anchors and rigging. We sell a love of the water that lasts for generations.
We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo.
We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you.
So when you shop at West Marine, it's not just for boating gear - it's for the pure pursuit of more water and less hassle.
If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.
Position Summary
West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers!
The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.
Primary Responsibilities:
• Delivers exceptional customer service on every contact.
• Strives to provide first contact resolution.
• Effectively manages multiple contacts/conversations at once.
• Meets/exceeds company standards for performance and quality.
• Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services.
• Attend 1:1 meetings with your manager/lead to address training/growth opportunities.
• Participate in advanced training/educational programs.
• Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role.
• Implement any coaching opportunities offered and seek continuous growth within your role.
Education, Experience & Skills:
Minimum education required/preferred, area of study:
• Minimum High School or GED.
• College Degree in Business or related field and/or U.S. Military Service preferred
Minimum years of relevant experience preferred/required:
• 2-3 years customer service experience
• Proficient knowledge of marine products and/or the marine industry helpful
Additional skills/knowledge required include:
• Strong communication, organizational and customer service skills
• Sense of urgency and ability to work in a fast-paced environment.
• Computer literate, including Microsoft Office, Excel, Word
• Ability to foster relationships with customers.
• Ability to effectively communicate verbally and in writing
• Strong reading comprehension skills
• Typing skills of 40 words per minute minimum
• Proficient in Salesforce Service or Sales Console.
Apply Now
Apply Now