Digital CRM Analyst
Job Description:
• Support end‑to‑end execution of lead management initiatives, including intake & prioritization, strategic brief, requirements definition, technical execution, QA, and launch readiness.
• Own the day‑to‑day functioning of lead management initiatives.
• Maintain operational program roadmaps and define interdependencies between teams; facilitating mitigation of potential risks to milestone delivery
• Own the creation and facilitation of ‘last mile’ go to market activities: planning, training materials & communications
• Support initiative business valuation and prioritization of initiatives in assigned area
• Support initiative execution by sharing cross-functional inputs to strategy, go to market, and continuous improvement initiatives
• Facilitate creation of cross-functional initiative strategy briefs, priority plans and project charters
• Monitor revenue growth targets by partnering with strategic leads to create initiative reports and recommendations
• Own operational checklists, SOPs, and workflow documentation
• Coordinate with internal partners to ensure tasks are completed on schedule
• Track and manage incoming requests, prioritizing and routing them as needed
• Drive project timelines, status updates, and issue resolution
• Maintain status documentation & RAIDD log
• Assist in coordinating cross‑functional tasks & dependencies with business, marketing, and technology.
• Support budget management & forecasting
Requirements:
• Bachelor’s degree in Marketing, Business, Operations, or related field.
• 2–4 years of experience in CRM, digital marketing operations, or marketing program management.
• Experience with stakeholder management, with an ability to integrate traditionally siloed teams to foster collaboration, enhance decision-making processes, and drive organizational accountability
• Strong proficiency in Excel and experience with dashboards (Power BI, Tableau).
• Demonstrated experience in leveraging data-driven insights to enhance business performance through strategic, value-based initiative prioritization
• Ability to distill and articulate complex business challenges while uniting teams around data-driven solutions to drive strategic alignment and impactful outcomes
• A strong understanding of new marketing & data technologies
• Experience in the timeshare industry a plus
Benefits:
• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
Apply Now
Apply Now
• Support end‑to‑end execution of lead management initiatives, including intake & prioritization, strategic brief, requirements definition, technical execution, QA, and launch readiness.
• Own the day‑to‑day functioning of lead management initiatives.
• Maintain operational program roadmaps and define interdependencies between teams; facilitating mitigation of potential risks to milestone delivery
• Own the creation and facilitation of ‘last mile’ go to market activities: planning, training materials & communications
• Support initiative business valuation and prioritization of initiatives in assigned area
• Support initiative execution by sharing cross-functional inputs to strategy, go to market, and continuous improvement initiatives
• Facilitate creation of cross-functional initiative strategy briefs, priority plans and project charters
• Monitor revenue growth targets by partnering with strategic leads to create initiative reports and recommendations
• Own operational checklists, SOPs, and workflow documentation
• Coordinate with internal partners to ensure tasks are completed on schedule
• Track and manage incoming requests, prioritizing and routing them as needed
• Drive project timelines, status updates, and issue resolution
• Maintain status documentation & RAIDD log
• Assist in coordinating cross‑functional tasks & dependencies with business, marketing, and technology.
• Support budget management & forecasting
Requirements:
• Bachelor’s degree in Marketing, Business, Operations, or related field.
• 2–4 years of experience in CRM, digital marketing operations, or marketing program management.
• Experience with stakeholder management, with an ability to integrate traditionally siloed teams to foster collaboration, enhance decision-making processes, and drive organizational accountability
• Strong proficiency in Excel and experience with dashboards (Power BI, Tableau).
• Demonstrated experience in leveraging data-driven insights to enhance business performance through strategic, value-based initiative prioritization
• Ability to distill and articulate complex business challenges while uniting teams around data-driven solutions to drive strategic alignment and impactful outcomes
• A strong understanding of new marketing & data technologies
• Experience in the timeshare industry a plus
Benefits:
• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
Apply Now
Apply Now