Desktop Support/Help Desk/Field Support Specialist (Part-time/Freelancer) - Verona, Wisconsin, North America

**Overview:**
We are seeking a skilled Desktop Support/Help Desk/Field Support Specialist to provide on-site and on-call assistance to end-users within our organization's desktop computing environment. The ideal candidate will have strong technical skills, excellent customer service abilities, and a flexible schedule. **Responsibilities:**
• Provide on-site and on-call technical support for... end-users within the organization's desktop computing environment
• Troubleshoot and resolve computer OS/peripherals issues
• Install and configure hardware and software, including deployment tools like SCCM
• Provide printer support and basic knowledge of SOE and group policies
• Install and troubleshoot MS Office tools
• Demonstrate excellent customer service and people skills
• Manage time and resources to meet or exceed expectations in high-pressure situations
• *Qualifications:**
• At least 2+ years of relevant experience in a similar role
• Strong analytical and problem-solving capabilities
• Excellent end-user computing skills
• Good knowledge of infrastructure support
• Strong customer service ethic and great communication skills
• Ability to work independently and in a collaborative team-oriented environment
• Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM
• In-depth knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and PC/Laptop peripherals
• *Benefits:**
• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Opportunity to take IT requests/work cases of your own choosing
• Competitive compensation package

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