Desktop Support - 2 Month Project
This is a 2 month project onsite in Austin, TX.
Must Have:
1. 3-5 years of strong Desktop Support (Mixed Mac & Windows)
2. Strong exp with (Office 365, Google Workspace, Jira, JAMF, Intune)
3. Strong customer service and exposure to basic networking protocols.
Description
In this role you will be instrumental in installing, configuring, monitoring, and maintaining computer systems, while also serving as the first point of contact for IT support, handling inquiries, and resolving technical issues for end-users. Your responsibilities will span across troubleshooting hardware and software faults, offering timely solutions, and contributing to our IT knowledge base. This role will provide support for corporate events, on-site management of computer inventory, new hire onboarding, and work with teams across the organization.
What You'll Do
Act as the primary contact for IT support within the organization, managing service desk tickets and responding to user requests in a timely manner.
Install, configure, and update hardware and software, ensuring optimal workstation performance.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults with a focus on minimizing downtime.
Maintain security through monitoring access and adherence to IT policies, including internet security and data privacy protocols.
Guide and support users in the use of IT equipment and software, providing necessary training and documentation.
Organize and perform regular maintenance and system upgrades to ensure technology infrastructure runs smoothly.
Record and document issues and resolutions within the IT service management system, maintaining detailed logs of all IT incidents.
Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
Stay current with system information, changes, and updates to provide effective advice and solutions.
Support the development and implementation of new systems and services, including user acceptance testing.
Provide on-site and remote technical support
Seek guidance from the team when needed
Provide audio and video support for company events
Create and update technical documentation
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now
Must Have:
1. 3-5 years of strong Desktop Support (Mixed Mac & Windows)
2. Strong exp with (Office 365, Google Workspace, Jira, JAMF, Intune)
3. Strong customer service and exposure to basic networking protocols.
Description
In this role you will be instrumental in installing, configuring, monitoring, and maintaining computer systems, while also serving as the first point of contact for IT support, handling inquiries, and resolving technical issues for end-users. Your responsibilities will span across troubleshooting hardware and software faults, offering timely solutions, and contributing to our IT knowledge base. This role will provide support for corporate events, on-site management of computer inventory, new hire onboarding, and work with teams across the organization.
What You'll Do
Act as the primary contact for IT support within the organization, managing service desk tickets and responding to user requests in a timely manner.
Install, configure, and update hardware and software, ensuring optimal workstation performance.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults with a focus on minimizing downtime.
Maintain security through monitoring access and adherence to IT policies, including internet security and data privacy protocols.
Guide and support users in the use of IT equipment and software, providing necessary training and documentation.
Organize and perform regular maintenance and system upgrades to ensure technology infrastructure runs smoothly.
Record and document issues and resolutions within the IT service management system, maintaining detailed logs of all IT incidents.
Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
Stay current with system information, changes, and updates to provide effective advice and solutions.
Support the development and implementation of new systems and services, including user acceptance testing.
Provide on-site and remote technical support
Seek guidance from the team when needed
Provide audio and video support for company events
Create and update technical documentation
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now