Dental Patient Relations Specialist
Join our team as a Patient Relations Specialist, enhancing patient experience across our offices in Brooklyn and Queens. Join a team that is focused on delivering the best patient experience to ensure that our patients keep returning for their oral health care.
Salary: $30,000-300,000
Key Responsibilities:
- Resolve patient feedback and concerns promptly and efficiently via phone, text, and email.
- Own and manage all patient feedback programs, working closely with the team. Implement strategies to resolve conflicts and enhance patient satisfaction.
- Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.
- Serve as the primary point of contact for patients, coordinating appointments, and addressing inquiries
- Resolving complaints, and ensuring patient satisfaction and retention.
- Assisting with insurance and financial discussions
- Discussing and presenting treatment plans
Qualifications:
- Minimum 5 years in a dental office setting.
- Proficiency in Dental Software (Dentrix Ascend, Eaglesoft, OpenDental)
- Proficiency in Software (Google Workspace, Slack, and Asana)
- Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs
- Understanding of in-network/out-of-network benefits and fee-for-service models.
- Strong knowledge of third party financing; Lending Club, Alphaeon, Care Credit, etc.
- Familiarity with general dentistry and orthodontics procedures and treatments.
- Experience in Customer Service or Patient Relations
- Ability to Handle Confidential Information
- Proficient in data entry and analysis, with experience using Excel and other similar programs.
General Skills
- Strong written and verbal communication skills.
- Excellent critical thinking and problem-solving abilities.
- High attention to detail.
- Outstanding organizational and multitasking skills.
Remote Work:
- High-speed internet and a dedicated workspace to ensure productivity.
- Ability to maintain confidentiality regarding sensitive issues.
Apply Now
Salary: $30,000-300,000
Key Responsibilities:
- Resolve patient feedback and concerns promptly and efficiently via phone, text, and email.
- Own and manage all patient feedback programs, working closely with the team. Implement strategies to resolve conflicts and enhance patient satisfaction.
- Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.
- Serve as the primary point of contact for patients, coordinating appointments, and addressing inquiries
- Resolving complaints, and ensuring patient satisfaction and retention.
- Assisting with insurance and financial discussions
- Discussing and presenting treatment plans
Qualifications:
- Minimum 5 years in a dental office setting.
- Proficiency in Dental Software (Dentrix Ascend, Eaglesoft, OpenDental)
- Proficiency in Software (Google Workspace, Slack, and Asana)
- Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs
- Understanding of in-network/out-of-network benefits and fee-for-service models.
- Strong knowledge of third party financing; Lending Club, Alphaeon, Care Credit, etc.
- Familiarity with general dentistry and orthodontics procedures and treatments.
- Experience in Customer Service or Patient Relations
- Ability to Handle Confidential Information
- Proficient in data entry and analysis, with experience using Excel and other similar programs.
General Skills
- Strong written and verbal communication skills.
- Excellent critical thinking and problem-solving abilities.
- High attention to detail.
- Outstanding organizational and multitasking skills.
Remote Work:
- High-speed internet and a dedicated workspace to ensure productivity.
- Ability to maintain confidentiality regarding sensitive issues.
Apply Now