Delivery Station Customer Service Associate

About the position Responsibilities • Communicating with customers directly in-person, via phone, and email. • Empathizing with and prioritizing customer needs. • Upholding company values and respecting every customer. • Resolving issues and setting appropriate expectations with customers. • Clearly understanding and responding appropriately to customer issues. • Consistently composing grammatically correct, concise, and accurate written responses to customer issues. • Approaching problems logically and with good judgment to ensure appropriate customer outcomes. • Making quick and effective decisions on behalf of the customer. • Working a flexible Full-Time (40+ hours per week) schedule. Requirements • High School or equivalent diploma. • Previous experience in Customer Service. • Ability to effectively prioritize work time to ensure efficiency. • Experience with Windows Operating Systems and Microsoft Outlook. • Familiarity with multiple web browsers, database searching, and instant messenger tools. Nice-to-haves • Bachelor Degree or equivalent work-related experience. • Proficiency in verbal and written communication skills. • Experience in understanding performance metrics and developing them to measure progress against key performance indicators. • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand. Benefits • Health insurance coverage • 401k benefit for retirement savings plan • Paid holidays • Paid time off for volunteering activities • Professional development opportunities Apply tot his job