Defense & Government Travel Consultant I (Entry Level) - Virtual Opportunity for Guam-Based Candidates
Join a Global Leader in Corporate Travel Management
Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you thrive in a collaborative and dynamic environment where no two days are ever the same? If so, we invite you to explore a career as a Defense & Government Travel Consultant I with CWT, a global leader in corporate travel management.
About CWT
CWT is a 150-year-old company that has been a trusted partner to the world's most renowned organizations, including many U.S. government agencies and military branches. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the corporate travel industry. With a global presence in 8 countries and U.S. territories, we employ a team of over 700 associates who share our passion for delivering exceptional travel experiences.
Our Culture
At CWT, we believe that our people are our greatest asset. We foster a culture of caring, where every colleague is valued, respected, and empowered to make a difference. Our "people first" ethos is reflected in our commitment to corporate social responsibility, diversity, and inclusion. We strive to create a work environment that is inclusive, supportive, and rewarding, where every colleague can grow and thrive.
About the Role
As a Defense & Government Travel Consultant I, you will play a critical role in delivering exceptional travel experiences to our U.S. federal clients. You will be responsible for creating and completing travel arrangements, ensuring that reservations are built according to client standards and preferences, and acting as a trusted advisor to provide informed and insightful recommendations. You will also handle basic and moderately complex bookings, escalate complex bookings to more experienced staff, and benefit from comprehensive training and development opportunities.
Key Responsibilities
Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Escalate most complex bookings to more experienced staff
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
Qualifications
We are looking for candidates who are passionate about delivering exceptional customer service and are committed to supporting their team. While experience in defense & government travel is not required, we are looking for individuals who are willing to learn and grow with our organization. The kind of attributes we're looking for in new team members include:
English fluent - written and spoken
2nd language a plus
Detail-oriented
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service
Strong teamwork skills
A positive, "can do" attitude
Willingness to learn and grow!
Optional Experience
While not required, any travel industry-related experience, customer service experience, or military experience/certifications are a plus.
What's in it for You?
As a member of the CWT team, you can expect:
Hands-on paid training in the travel industry
Competitive compensation - including shift differentials, referral bonuses, and supplier incentives
Salary Range between USD 33,280 - USD 35,600 yearly
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions are available
Flexible working options: Full-time, part-time, working nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Security Clearance
Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.
Equal Opportunity Employer
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
How to Apply
If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now
Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you thrive in a collaborative and dynamic environment where no two days are ever the same? If so, we invite you to explore a career as a Defense & Government Travel Consultant I with CWT, a global leader in corporate travel management.
About CWT
CWT is a 150-year-old company that has been a trusted partner to the world's most renowned organizations, including many U.S. government agencies and military branches. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the corporate travel industry. With a global presence in 8 countries and U.S. territories, we employ a team of over 700 associates who share our passion for delivering exceptional travel experiences.
Our Culture
At CWT, we believe that our people are our greatest asset. We foster a culture of caring, where every colleague is valued, respected, and empowered to make a difference. Our "people first" ethos is reflected in our commitment to corporate social responsibility, diversity, and inclusion. We strive to create a work environment that is inclusive, supportive, and rewarding, where every colleague can grow and thrive.
About the Role
As a Defense & Government Travel Consultant I, you will play a critical role in delivering exceptional travel experiences to our U.S. federal clients. You will be responsible for creating and completing travel arrangements, ensuring that reservations are built according to client standards and preferences, and acting as a trusted advisor to provide informed and insightful recommendations. You will also handle basic and moderately complex bookings, escalate complex bookings to more experienced staff, and benefit from comprehensive training and development opportunities.
Key Responsibilities
Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Escalate most complex bookings to more experienced staff
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
Qualifications
We are looking for candidates who are passionate about delivering exceptional customer service and are committed to supporting their team. While experience in defense & government travel is not required, we are looking for individuals who are willing to learn and grow with our organization. The kind of attributes we're looking for in new team members include:
English fluent - written and spoken
2nd language a plus
Detail-oriented
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service
Strong teamwork skills
A positive, "can do" attitude
Willingness to learn and grow!
Optional Experience
While not required, any travel industry-related experience, customer service experience, or military experience/certifications are a plus.
What's in it for You?
As a member of the CWT team, you can expect:
Hands-on paid training in the travel industry
Competitive compensation - including shift differentials, referral bonuses, and supplier incentives
Salary Range between USD 33,280 - USD 35,600 yearly
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions are available
Flexible working options: Full-time, part-time, working nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Security Clearance
Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.
Equal Opportunity Employer
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
How to Apply
If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now