Dealer Service Specialist

Peak Performance is a company established in 1986 that aims to bring the freeride spirit to the world through their products. They are seeking a Dealer Service Specialist to support their dealer network by managing the order and service lifecycle, ensuring smooth interactions, and maintaining high service standards.ResponsibilitiesManage the end-to-end dealer order and service lifecycle, including order entry, order changes, returns, claims, and service requests, ensuring accurate processing, timely fulfilment, and proactive communication to support strong OTIF performance and dealer satisfactionAct as the primary operational point of contact for dealers, responding to inquiries related to orders, deliveries, availability, invoicing, and service issues to ensure a smooth and consistent dealer experienceCoordinate with supply chain, planning, and logistics to support dealer demand, manage allocations, and help align product availability with business prioritiesPartner with the dealer sales team to support pricing, product availability, promotions, order documents, and other operational needs that enables efficient dealer selling and executionEnsure accuracy, consistency and reliability of dealer, order, pricing, and service data in ERP and related systems, while troubleshooting and resolving any data or system issues together with internal teamsMaintain accurate dealer sales and service data, generate regular operational and service reports, and support performance tracking related to OTIF, order accuracy, and service levelsSkillsExcellent planning, coordination, and execution skillsCustomer‑first mindset with the ability to manage expectations and build trustProven commercial acumen and ability to support sales-driven prioritiesContinuous improvement mindset, capable of streamlining processes and driving operational efficiencyInnovative and adaptable, with the ability to drive changeOMNI mindset and understanding of end‑to‑end operational flowsYou have highly effective verbal and written communication skillsYou are proactive and comfortable communicating via phone & emailYou have strong organizational, interpersonal, and problem-solving skillsYou demonstrate attention to detail, including accurate data entry skillsYou are proficient in Microsoft Office with intermediate level in ExcelDemonstrable problem-solving ability and time management practiceYou are fluent in French and English, both spoken and writtenHighly organized with a “can-do” attitudeHigh Aptitude in SAP platformExperience or Passion in the Sports and Outdoor industry is preferableBenefitsCompetitive bonus programBenefits that we offerCompany OverviewPeak Performance is a Swedish sports fashion brand. It was founded in 1986, and is headquartered in Åre, Jamtlands Lan, SWE, with a workforce of 501-1000 employees. Its website is https://www.peakperformance.com.



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