Data Analyst – Client Coverage Group

Job Description: • Translate data into strategy by analyzing client revenue, product usage, and interaction data to generate insights that drive growth and retention. • Create, maintain, and evolve the suite of reporting metrics, covering client revenues, product adoption, interactions, issue escalations and others. • Work closely with the Global Head of Relationship Management to improve reporting regarding overall strategy, OKRs, strategic campaigns, market analysis, etc. • Design and maintain Looker dashboards to enable self-service analytics for Relationship Managers and Customer Success, ensuring they have the data needed to manage a global client base. • Develop a reporting framework that allows leadership to optimize the resourcing and efficiency of their teams. • Write and manage end-to-end data pipelines to ensure client data is accessible and actionable. Ensure data accuracy and maintain a single source of truth across all sales and client reporting. • Act as a strategic partner to the Client Coverage Group, while working with cross-functional teams to address shared targets and solutions. • Automate and improve data processes by implementing analytics and predictive modelling tools to identify opportunities for cross-selling or churn prevention. Requirements: • 3+ years of experience in a dedicated data analytics role. • High proficiency in SQL. BigQuery-specific experience is a significant advantage. • Strong data modelling skills. • Experience using Python for data analytics. • Excellent written and verbal communication and presentation skills in English, with the ability to explain complex data insights to non-technical stakeholders. • Highly organised, with the ability to manage multiple analytical projects simultaneously while maintaining attention to detail. • Exceptional analytical, critical thinking, and problem-solving skills. • Experience as a Looker (not Looker Studio) developer is a strong plus. • Experience with GCP products and services such as BigQuery, Cloud Functions, and Vertex AI is a plus. Benefits: • Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world. • Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. • Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.