Data Analyst (7198U), Berkeley IT - #83469

The University of California, Berkeley is a world-leading institution known for its academic and research excellence. They are seeking a Data Analyst to provide IT support related to identity and access management systems, conduct data analysis, and assist in troubleshooting and resolving user account issues. Responsibilities Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools Troubleshoots, resolves, or appropriately triages complex login and user account issues, including: identity collisions and orphaned records; Multi-Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services Uses CalNet Admin Tools as well as database access tools, including LDAP and PostgreSQL tools Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services Documents technical requirements and changes in configurations Organizes knowledge documentation for easy access while troubleshooting with a customer Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities Trains and assists junior staff in resolving customer problems Develops and/or provides training as needed based on consultation with customers and understanding of technology, including one-on-one and small group training, FAQs, knowledge base entries, and other job aids Designs and implements capture of metadata from technical processes such as software design and database management Skills Intermediate knowledge of relevant rules and regulations Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus Demonstrated skill at creating technical documentation for complex processes and applications Working knowledge of organization IAM requirements, recommendations and policies including security standards Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives Demonstrated effective communication and interpersonal skills Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners Experience with remote support and communication tools Self-motivated and works independently and as part of a team Demonstrated problem-solving skills Able to learn effectively and meet deadlines Demonstrated service orientation skills Strong organizational skills Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems Ability to represent relevant information in abstract models Critical thinking skills and attention to detail Bachelor's degree in a related area and/or equivalent experience/training Knowledge of data management systems, practices, and standards Knowledge relating to logical data design, data warehouse design, data integration, or the management of web content or other unstructured data Ability to prepare simple data models under the guidance of more senior professionals Benefits Comprehensive benefits package offered by the University Eligible for UC Benefits Company Overview A wellspring of innovation, the school occupies a 1,232-acre campus near downtown Berkeley. It was founded in 1868, and is headquartered in Berkeley, CA, US, with a workforce of 10001+ employees. Its website is