Dasco HME LLC - DME Branch Operations Liaison

Dasco HME LLC - DME Branch Operations Liaison






















In order to use this site, it is necessary to enable JavaScript.

Here are the instructions how to enable JavaScript in your web browser.



















All Jobs
>

DME Branch Operations Liaison






Dasco HME LLC





Apply Now




DME Branch Operations Liaison




REMOTE









Apply Now

Description
ABOUT THIS ROLE:The DME Branch Operations Liaison serves as the primary operational bridge between Sales, Branch Operations, and Central Business Operations (CBO). This role ensures seamless coordination of referrals, documentation, order processing, and issue resolution across departments. The Liaison drives accountability, removes workflow barriers, and improves speed-to-delivery, documentation quality, and revenue cycle efficiency.This position plays a critical role in aligning field execution with centralized processes and organizational performance targets.ESSENTIAL FUNCTIONS:Cross-Functional Coordination Act as primary point of contact between sales teams, branch staff, and centralized operational department. Facilitate communication on order status, documentation requirements, and workflow bottlenecks Translate field needs into actionable requests for intake, billing, and eligibility teams Ensure alignment between field commitments and operational capabilitiesOrder & Workflow Oversight Monitor referral pipelines and identify delays in processing or documentation Proactively resolve issues impacting intake-to-delivery timelines Track escalations and ensure timely resolution across departments Support priority account or high-value referral coordinationDocumentation & Compliance Support Verify orders meet payer and regulatory requirements prior to processing Coordinate missing documentation retrieval between sales, referral sources, and intake teams Reduce audit risk through proactive file review and correctionPerformance Monitoring & Reporting Track branch performance metrics such as intake turnaround time, delivery cycle time, documentation accuracy, authorization timelines, and revenue leakage indicators Provide actionable insights and improvement recommendations to leadershipProcess Optimization Identify workflow inefficiencies across sales, branch, and CBO interactions Recommend process improvements and standardization opportunities Support rollout of new SOPs, systems, and automation initiatives Assist with onboarding and training of branch and sales staff on operational processes
Requirements
REQUIRED EDUCATION AND/OR EXPERIENCE: 2+ years DME, healthcare operations, or revenue cycle experience Strong understanding of referral, intake, documentation, and delivery workflow Ability to manage cross-functional relationships and resolve operational issues Excellent organizational and communication skills Strong analytical and problem-solving abilityPREFERRED EDUCATION AND/OR EXPERIENCE: Experience working across field and centralized teams Knowledge of Medicare and commercial payer documentation standards Brightree or comparable DME platform experience Prior operations, intake, or sales support role in DME or healthcare servicesCORE COMPETENCIES: Cross-functional collaboration Operational problem solving Process improvement mindset Accountability ownership Attention to detail Communication influence skillsSUCCESS METRICS (KPIs): Intake-to-delivery turnaround time Documentation completeness rate Referral conversion rate Order fallout rate Escalation resolution time Revenue cycle speed indicators Branch satisfaction score Sales satisfaction scoreSTRATEGIC IMPACT OF ROLE:This role improves organizational performance by increasing referral conversion, reducing documentation delays, shortening revenue cycle timelines, strengthening alignment between field and centralized teams, and improving customer and referral source experience.WHY JOIN US: Professional growth opportunities with compelling career paths Healthy work-life balance supported by flexible paid time off (PTO) Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 401(k) savings plan with employer matching contributionsOTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO STATEMENT:DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge#ind100


Apply Now



View All Jobs






Powered by

Payroll & HR Software





















































Apply Now