Customer Support Specialist – Veterinary Pharmacy – $27/Hour – bolthires, Louisville, KY – Freshers Welcome!
Join the Team at bolthires: Delivering Exceptional Customer Experiences in Veterinary Pharmacy bolthires, a leading online pet pharmacy and retail business, is seeking motivated and customer-focused individuals to join our Veterinary Assistance team in Louisville, KY. As a Customer Support Specialist, you will be the face of bolthires, providing top-notch service to pet parents and veterinary professionals, ensuring their needs are met with compassion and expertise. If you're passionate about delivering outstanding customer experiences and working in a dynamic environment, we want to hear from you!About bolthires:Our Mission and Values At bolthires, we're dedicated to making a difference in the lives of pets and their owners. Our company is built on a foundation of integrity, innovation, and customer obsession. We strive to provide an exceptional experience for every customer, every time. Our culture is centered around our core values: • Customer Obsession: We're passionate about delivering outstanding customer experiences and building long-term relationships. • Integrity: We act with honesty, transparency, and ethics in every interaction.• Innovation: We're committed to continuous learning, improvement, and innovation. • Teamwork: We collaborate and support each other to achieve our goals. Why You'll Love Working at bolthires We're proud to offer a range of benefits and perks that support our employees' well-being, growth, and happiness. Here are just a few reasons why you'll love working at bolthires: • CompetitiveSalary: $27/hour, with opportunities for wage increases after 3 months of service. • ComprehensiveBenefits: 401(k) with company matching, employee 20% discount program, and insurance eligibility.• Dynamic Work Environment: State-of-the-art facilities, team-building events, and company-sponsored activities. • Career Growth Opportunities:Professional development, training, and advancement opportunities. • Flexible Work Arrangements: Flexible scheduling and remote work options. Job Summary As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences, resolving issues, and providing solutions to veterinary professionals and pet parents. Your responsibilities will include: • Customer Interaction: Connect with veterinary facilities to arrange prescription pickups, resolve client issues, and clarify order requests.• Problem-Solving: Analyze and resolve issues to determine suitable solutions for clients and center partners. • Data Entry: Complete accurate and timely data entry of solutions into bolthires's healthcare software. • Communication: Work with empathy, active listening, and patience to address client and partner concerns. • Continuous Learning: Demonstrate a willingness to learn, receive feedback, and adapt to changing business needs. Key Responsibilities As a Customer Support Specialist, your primary responsibilities will include: • Connect with veterinary facilities via phone and other channels to arrange prescription pickups, resolve issues, and clarify order requests.• Analyze and resolve issues to determine suitable solutions for clients and center partners. • Complete accurate and timely data entry of solutions into bolthires's healthcare software. • Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders. • Work with empathy, active listening, and patience to address client and partner concerns. • Demonstrate a willingness to learn, receive feedback, and adapt to changing business needs. Requirements and Qualifications To be successful in this role, you'll need: • Bachelor's Degree: A degree in a related field is preferred.• Excellent Communication Skills: Written, verbal, and listening skills are essential. • Multitasking Abilities: Ability to perform multiple tasks, such as phone calls and data entry. • Attention to Detail: High level of accuracy and attention to detail. • bolthires Outlook: Proficiency with bolthires Outlook is required. • Pharmacy Expertise: Knowledge of pharmacy operations and terminology is a plus. • Adaptability: Ability to adapt to changing business needs and priorities. What We Offer At bolthires, we're committed to providing an exceptional experience for our employees.Here are just a few benefits and perks we offer: • CompetitiveSalary: $27/hour, with opportunities for wage increases. • ComprehensiveBenefits: 401(k) with company matching, employee 20% discount program, and insurance eligibility. • Dynamic Work Environment: State-of-the-art facilities, team-building events, and company-sponsored activities. • Career Growth Opportunities:Professional development, training, and advancement opportunities. • Flexible Work Arrangements: Flexible scheduling and remote work options.If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we want to hear from you! to and start your career at bolthires. Conclusion At bolthires, we're dedicated to making a difference in the lives of pets and their owners. As a Customer Support Specialist, you'll play a critical role in delivering exceptional customer experiences and providing solutions to veterinary professionals and pet parents. If you're passionate about customer service, willing to learn, and excited about working in a dynamic environment, we encourage you to apply for this exciting opportunity.Apply tot his job