Customer Support Specialist (Long Beach)
myKaarma is redefining fixed ops solutions for the automotive industry with their innovative SaaS platform. The Customer Support Specialist will diagnose and resolve customer concerns, ensuring high levels of customer satisfaction while collaborating with product management and engineering teams. Responsibilities Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset Troubleshoot and analyze technical issues, identify root causes, and implement solutions Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness Skills 1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment Proven ability to provide excellent customer service in a professional, empathetic, and patient manner Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred) Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely Proactive and analytical approach to identifying and resolving issues Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms Ability to adapt to a fast-paced environment and handle multiple priorities effectively Benefits Flexible Work Environment Health and Wellness Time Off In-Office Perks Company Overview myKaarma is a cloud based automotive customer interaction management company. It was founded in 2012, and is headquartered in Long Beach, California, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship myKaarma has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.