Customer Support Specialist (Linux & MSP) - 24/7 Remote Team
Position Overview:
Job Title: Customer Support Specialist (Linux & MSP)
Company: Workwarp
Compensation: Competitive salary
Location: 100% Remote
Shift: 3rd Shift (with 1 weekend day requirement)
Start Date: Immediate openings available
Job Summary:
We're seeking an experienced Customer Support Specialist with Linux and Managed Services Provider (MSP) expertise to join our 24/7 remote team. As a critical member of our support team, you'll provide technical support to customers via phone, ticket system, or messenger, ensuring prompt and effective resolution of advanced Linux and AWS server management issues.
Key Responsibilities:
Provide technical support for customers via phone, ticket system, or messenger
Resolve advanced Linux and AWS server management issues, including Ubuntu, CentOS, CloudLinux, DNS, Networking, IP routing, MySQL, cPanel, and AWS
Utilize critical thinking skills to identify and resolve technical problems
Maintain effective communication with internal and external channels
Develop short-term resolutions and preventative measures for long-term solutions
Monitor server alerts for performance issues and address them promptly
Contribute to internal documentation and customer-facing knowledge base
Assist in onboarding, training, and mentoring new team members
Stay up-to-date with relevant technologies
Requirements:
1+ year of experience in customer service/technical support via phone or ticketing system
Experience as a System Administrator or End User of a Linux Operating System (Ubuntu, CentOS, CloudLinux)
Managed Services Provider (MSP) experience required
Troubleshooting experience in multi-user environments
Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
Independent thinking and decision-making abilities
Multitasking, adaptability, and prioritization skills
Excellent communication, availability, and interpersonal skills
Strong troubleshooting skills in a fast-paced environment
Open to 24/7 support environment and weekend work (1 day)
Take the Next Step:
Ready to join our team? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now
Job Title: Customer Support Specialist (Linux & MSP)
Company: Workwarp
Compensation: Competitive salary
Location: 100% Remote
Shift: 3rd Shift (with 1 weekend day requirement)
Start Date: Immediate openings available
Job Summary:
We're seeking an experienced Customer Support Specialist with Linux and Managed Services Provider (MSP) expertise to join our 24/7 remote team. As a critical member of our support team, you'll provide technical support to customers via phone, ticket system, or messenger, ensuring prompt and effective resolution of advanced Linux and AWS server management issues.
Key Responsibilities:
Provide technical support for customers via phone, ticket system, or messenger
Resolve advanced Linux and AWS server management issues, including Ubuntu, CentOS, CloudLinux, DNS, Networking, IP routing, MySQL, cPanel, and AWS
Utilize critical thinking skills to identify and resolve technical problems
Maintain effective communication with internal and external channels
Develop short-term resolutions and preventative measures for long-term solutions
Monitor server alerts for performance issues and address them promptly
Contribute to internal documentation and customer-facing knowledge base
Assist in onboarding, training, and mentoring new team members
Stay up-to-date with relevant technologies
Requirements:
1+ year of experience in customer service/technical support via phone or ticketing system
Experience as a System Administrator or End User of a Linux Operating System (Ubuntu, CentOS, CloudLinux)
Managed Services Provider (MSP) experience required
Troubleshooting experience in multi-user environments
Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
Independent thinking and decision-making abilities
Multitasking, adaptability, and prioritization skills
Excellent communication, availability, and interpersonal skills
Strong troubleshooting skills in a fast-paced environment
Open to 24/7 support environment and weekend work (1 day)
Take the Next Step:
Ready to join our team? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now