Customer Support Representative (Ireland)

About the RoleCoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team. Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30Salary: €35,000–€37,500 per annumRole OverviewAs a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.RequirementsEssentialMinimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community managerProficiency in using customer support software and toolsExcellent written and verbal communication skillsStrong attention to detail and accuracy in handling customer informationExceptional time management and organisational abilitiesRobust problem-solving and troubleshooting skillsAbility to simplify complex technical conceptsCapability to thrive in a fast-paced environment with high inquiry volumesAdaptability to learn new technologies and stay updated on industry developmentsMust be authorised to work in IrelandMust be able to work Saturday and Sunday; flexibility can be provided with changing of weekdaysDesirableBasic understanding of cryptocurrency and blockchain technologyExperience using cryptocurrency exchanges or walletsFamiliarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)KYC/AML experienceKnowledge of compliance and security protocols related to cryptocurrencyBenefitsAlmost fully remote workingTechnology provided for work-from-home setup (e.g. laptop, monitor, etc.)Training & development opportunitiesJoin CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!

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