Customer Support - Part Time
Description: • Perform frontline, customer-centric support to our Medical Programs and subscribers, troubleshooting and responding to requests submitted by phone and email • Research solutions using available knowledge base resources and advise users on appropriate courses of action. • Identify recurring issues and collaborate with internal teams to resolve or escalate as needed • Collaborate with Adoption & Use and Customer Success teams to provide best practice and resources to customers • Participate in daily customer service issues huddles • Actively review, edit, and update internal support SOPs, and customer-facing support documentation and knowledgebase content. • Providing general research and documentation support to the customer support team as needed. Requirements: • Proficient in Microsoft PowerPoint, Word, and Excel, Zoom and Google Suite • Customer service experience, use of support ticketing software systems a plus • Able to work independently in a fast-paced environment and deliver on multiple simultaneous project priorities • Excellent phone and email customer service skills. • Positive attitude and a passion for working with people. • Confident working in a remote team environment. Benefits: Apply tot his job