Customer Support Learnership
At Mukuru, we’re not just helping people move money, we’re helping people grow their careers. Our Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.
Why this learnership matters
This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.
What you’ll learn and do
Deliver great customer experiences
Assist customers with their queries via calls and digital channels
Help customers create and manage money transfer orders
Provide clear and helpful information about Mukuru services
Build practical skills
Learn how to use systems like Zendesk for ticketing and support
Develop strong communication and problem-solving skills
Gain exposure to contact centre operations
Support customers end-to-end
Identify customer needs and provide the right solutions
Escalate queries where needed and follow up with customers
Assist with account creation and onboarding processes
Grow your confidence and capability
Learn how to manage time, multitask, and work under pressure
Build professional communication skills across different cultures and languages
Understand compliance basics like FICA and money transfer processes
What you need to apply
Grade 12 (or equivalent)
Good communication skills in English and one of the following:
Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu
A passion for customer service and helping people
Basic computer skills
What will help you stand out
Any customer service or contact centre exposure (even informal)
Strong communication and listening skills
A positive attitude and willingness to learnI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.If you do not receive any response after two weeks, please consider your application unsuccessful.NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Why this learnership matters
This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.
What you’ll learn and do
Deliver great customer experiences
Assist customers with their queries via calls and digital channels
Help customers create and manage money transfer orders
Provide clear and helpful information about Mukuru services
Build practical skills
Learn how to use systems like Zendesk for ticketing and support
Develop strong communication and problem-solving skills
Gain exposure to contact centre operations
Support customers end-to-end
Identify customer needs and provide the right solutions
Escalate queries where needed and follow up with customers
Assist with account creation and onboarding processes
Grow your confidence and capability
Learn how to manage time, multitask, and work under pressure
Build professional communication skills across different cultures and languages
Understand compliance basics like FICA and money transfer processes
What you need to apply
Grade 12 (or equivalent)
Good communication skills in English and one of the following:
Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu
A passion for customer service and helping people
Basic computer skills
What will help you stand out
Any customer service or contact centre exposure (even informal)
Strong communication and listening skills
A positive attitude and willingness to learnI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.If you do not receive any response after two weeks, please consider your application unsuccessful.NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS