Customer Support Consultant

IDEXX Livestock Diagnostics is seeking a Customer Support Consultant who excels in software support and implementation activities for veterinary clinic customers. The role involves providing technical support, user training, and ensuring customer satisfaction while maintaining strong relationships with clients.ResponsibilitiesPerforms a variety of software support and implementation activities for veterinary clinic customers—covering product installation/integration, go‑live execution, user training, and ongoing supportProvides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and servicesSupport may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other prioritiesResponsible for implementing the product and delivering comprehensive user training to ensure successful adoptionDetermines customer needs, researches and provides solutions, coordinating with other team members as neededEnsures ongoing customer satisfaction and continuing strong customer relationshipsSupports quality management system and other compliance requirementsSkillsHigh School diploma or equivalent combination of education and experience requiredHigh quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationshipsTechnical record keeping management skillsReasoning and analytical skills to resolve issuesPhone skills, with ability to establish rapportAttention to detailOrganized with ability to multi-taskAbility to work independently and as part of a teamCommunication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable mannerPersonal computer skills, including Microsoft OfficeFluency in the English languageAssociates degree, Bachelors degree or equivalent preferredSupervisory skills, if a lead positionBenefitsOpportunity for annual cash bonusBenefits Day-OneOn the job training and career advancement opportunities (experience NOT required)Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much moreCompany OverviewDiagnostic tests and services to monitor the health of herd and flock animals worldwide. It was founded in undefined, and is headquartered in Westbrook, Maine, US, with a workforce of 5001-10000 employees. Its website is https://www.idexx.com/en/livestock/.Company H1B SponsorshipIDEXX Livestock Diagnostics has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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