Customer Support and Success Specialist

Location: Remote – North American Time ZoneShift Hours: 8AM to 5PM PCT (Pacific Time Zone) – Inclusive of weekend coverage (either a Saturday or a Sunday once a fortnight)Ahrefs is a leading all-in-one marketing platform trusted by content creators, small businesses, and global brands. We help people grow their search traffic, research their competitors, and improve their websites.The RoleWe’re looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity.Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. That’s where you come in.This role is more than support. You’ll be a guide, a problem-solver, and advocate for the user experience. Your work will directly impact how people experience and succeed with our product.What You’ll Be Doing
Answering customer questions via live chat and email
Helping users understand and use Ahrefs’ tools effectively
Troubleshooting bugs and product issues
Reporting issues to our engineering team and following up to ensure resolution
Sharing customer feedback with the product and marketing teams
Contributing to improvements in our Help Center and support documentation
What We’re Looking For
Excellent written English
Strong ability to explain technical concepts in a simple, friendly way
Fast typing and the ability to think on your feet
Solid knowledge of SEO and digital marketing, including hands-on experience with Ahrefs
Patience, empathy, and a problem-solving mindset
A collaborative and reliable team player
Strong self-discipline and time management skills
Nice to Have
Experience supporting SaaS products
Familiarity with tools like Intercom and Slack
BonusWant to get a feel for how we think? Explore the Ahrefs Blog or YouTube channel. We encourage all team members to stay curious — whether it’s about SEO, UX, or the future of search.Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we’ll let you know!

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