Customer Support Agent with English and Chinese – Amazon Store
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We're seeking a Customer Support Agent with English and Chinese fluency to support Live game players with queries and feedback. The role involves providing personalized solutions, maintaining KPI results, and staying updated on game changes.Requirements
High level of fluency in written and spoken Chinese
High level of fluency in written and spoken English
Excellent written and verbal communication skills
At least 1 year of working experience in customer service, player support, or contact center
Hands-on experience with contact center processes, tools, and multilingual support
Innovative and passionate about delivering the best user experiences possible
Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases
Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change
Video games knowledge
Technical support experience in a customer-focused role is preferred, but not essential
Benefits
A fun and dynamic industry where you can make a difference
Professional and friendly work environment
Awesome and talented colleagues
Support from all your teammates
Access to training and learning programs
Apply Now