Customer Support Agent (Remote) - Join Our Team and Deliver Exceptional Experiences!
Position Summary:
Company: Workwarp, a TEKsystems partner
Compensation: Competitive salary
Location: 100% Remote
Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused Customer Support Agent to join our team on a contract basis. As a Customer Support Agent, you will be the primary point of contact for retailers, providing exceptional customer experiences and resolving their queries in a timely and professional manner.
Responsibilities:
Respond to 25-30 calls per day from retailers, addressing their questions and concerns about orders, claims, and other related issues
Provide accurate and up-to-date information on pricing, discounts, billing, and shipping
Research and resolve problems with orders and claims in a timely and efficient manner
Populate data and participate in workflow processes within our Customer Relationship Management (CRM) system
Collaborate with internal teams to ensure seamless communication and issue resolution
Maintain accurate records, reports, and documentation as assigned
Requirements:
1-2 years of call center experience
1 year of customer service experience
Baseline ability to 10-key by touch (industry standard minimum keystrokes requirement)
40 WPM typing speed (will be tested)
Flexible schedule: Monday - Friday, 8-hour shift between 7AM-8PM (plus occasional Sundays)
High school diploma or equivalent
What We Offer:
Competitive salary
100% remote work opportunity
Opportunity to work with a leading company and deliver exceptional customer experiences
Collaborative and dynamic work environment
How to Apply:
We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.
Apply Now
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.
Apply Now
Company: Workwarp, a TEKsystems partner
Compensation: Competitive salary
Location: 100% Remote
Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused Customer Support Agent to join our team on a contract basis. As a Customer Support Agent, you will be the primary point of contact for retailers, providing exceptional customer experiences and resolving their queries in a timely and professional manner.
Responsibilities:
Respond to 25-30 calls per day from retailers, addressing their questions and concerns about orders, claims, and other related issues
Provide accurate and up-to-date information on pricing, discounts, billing, and shipping
Research and resolve problems with orders and claims in a timely and efficient manner
Populate data and participate in workflow processes within our Customer Relationship Management (CRM) system
Collaborate with internal teams to ensure seamless communication and issue resolution
Maintain accurate records, reports, and documentation as assigned
Requirements:
1-2 years of call center experience
1 year of customer service experience
Baseline ability to 10-key by touch (industry standard minimum keystrokes requirement)
40 WPM typing speed (will be tested)
Flexible schedule: Monday - Friday, 8-hour shift between 7AM-8PM (plus occasional Sundays)
High school diploma or equivalent
What We Offer:
Competitive salary
100% remote work opportunity
Opportunity to work with a leading company and deliver exceptional customer experiences
Collaborative and dynamic work environment
How to Apply:
We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.
Apply Now
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.
Apply Now