Customer Support Admin

Location: RemoteTeam: OperationsAbout PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote team, we're excited to invite skilled investigators to join us in reshaping retail security.About the RoleWe're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.ResponsibilitiesSharing information on new products and services to customersMake warm calls to existing customers to check in and ensure they're not having issuesSend follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installsFixing issues that customers and processes have as soon as you discover themTaking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happinessRequirementsExcellent verbal EnglishExcellent written English1+ years of customer-facing experienceEmail SupportCustomer ServiceProblem SolvingCommunication SkillsData Encoding / Data EntryFull-time status (40 hours per week)Able to work during US Eastern time zone Why Join Us?Starting hourly rate of $5.00 - $6.00 USD (depending on experience)Other benefits where availableHow to ApplyReady to join our mission to revolutionize retail security? Apply through our careers portal:https://jobs.ashbyhq.com/Panoptyc/f98cac21-d886-4dd4-aa77-ca052325438f

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