Customer Success Specialist - Toronto

Zen Educate is a technology company that matches schools with temporary educator staff, aiming to transform education recruitment. The Customer Success Specialist will manage and grow partnerships with US schools while supporting educators, ensuring they find suitable roles and succeed in them.ResponsibilitiesManaging and growing US school partnerships:Building deep, meaningful relationships with your school partnersWork with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classroomsUpselling Zen products and services to expand our impact within your school partner portfolioActing as a responsive, central point of contact for all school partnership stakeholdersReporting on key trends and feedback to our Product team to help improve our platformManaging and supporting US educators:Communicating daily with newly onboarded educators to place them in daily subbing or long-term rolesMaintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problemsCoaching educators and improving their performance in schoolsSkillsA deep passion for the education sector and creating a positive social impactExperience in sales, partnerships, account management, recruitment, or education is a plusYou thrive on feedback, bring low ego, and are eager to learn dailyYou are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying againYou lift others up and celebrate the wins of our schools, educators, and your teammatesYou hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgencyYou deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had beforeBenefits18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per yearHealth insurance through Blue Cross Blue Shield75% coverage for health75% coverage for vision + dental (Guardian & VSP)50% coverage for health, vision, and dental for dependentsQuarterly social budgetTravel opportunities to visit schools + school conferencesCompany OverviewZen Educate is an online platform to connect supply teachers with openings in schools. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is http://www.zeneducate.com.



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