Customer Success Specialist /Online Coding Teacher (North Dakota Residents Only)
About the position
We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist with small amounts of teaching. In this role, you will be responsible for customer success, supporting teachers and occasionally delivering online coding lessons to students ages 6-14. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days.
Responsibilities
• Provide exceptional and timely customer support via email and chat
• Collaborate with the team to enhance the learning experience
• Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum
• Monitor student progress and provide feedback to support their learning journey
• Provide support for teacher scheduling
• Must reside in North Dakota
• Available Monday - Thursday from 3:30pm CT - 8:30pm CT
• Available at least 10 hours a week, but potential for full time
Requirements
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and support
• Passionate about coding education and helping students succeed
• A self starter with the ability to work effectively both independently and as part of a team
• Must possess strong organizational skills and excel at multitasking efficiently
Nice-to-haves
• Prior online teaching or customer support experience (preferred)
• Familiar with coding languages such as Scratch, Python, and/or JavaScript (preferred)
• Bachelor's degree in education, computer science, business or a related field (preferred)
Benefits
• Small, dynamic team where each member is empowered to make key decisions
• Part-time position with the potential for full-time employment
• Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback
• Improve your technical coding skills & learn new coding languages
• Be part of a growing Edtech business that’s shaping the future
• Our CEO was listed in the top 30 female founders by the Financial Times
Apply tot his job
Apply To this Job
We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist with small amounts of teaching. In this role, you will be responsible for customer success, supporting teachers and occasionally delivering online coding lessons to students ages 6-14. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days.
Responsibilities
• Provide exceptional and timely customer support via email and chat
• Collaborate with the team to enhance the learning experience
• Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum
• Monitor student progress and provide feedback to support their learning journey
• Provide support for teacher scheduling
• Must reside in North Dakota
• Available Monday - Thursday from 3:30pm CT - 8:30pm CT
• Available at least 10 hours a week, but potential for full time
Requirements
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and support
• Passionate about coding education and helping students succeed
• A self starter with the ability to work effectively both independently and as part of a team
• Must possess strong organizational skills and excel at multitasking efficiently
Nice-to-haves
• Prior online teaching or customer support experience (preferred)
• Familiar with coding languages such as Scratch, Python, and/or JavaScript (preferred)
• Bachelor's degree in education, computer science, business or a related field (preferred)
Benefits
• Small, dynamic team where each member is empowered to make key decisions
• Part-time position with the potential for full-time employment
• Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback
• Improve your technical coding skills & learn new coding languages
• Be part of a growing Edtech business that’s shaping the future
• Our CEO was listed in the top 30 female founders by the Financial Times
Apply tot his job
Apply To this Job