Customer Success Specialist - Chicago

Zen Educate is a technology company that matches schools with temporary educator staff, aiming to change the world of education recruitment. The Customer Success Specialist role focuses on building relationships with schools and supporting educators to find meaningful work, while managing partnerships and ensuring satisfaction for both parties.ResponsibilitiesBuild and manage relationships with schools and districtsHelp schools find the right educators quickly and efficientlyIdentify opportunities to grow partnerships and introduce new servicesAct as a reliable, responsive point of contact for school stakeholdersShare feedback and insights with internal teams to improve our productHelp newly onboarded educators find their first roles quicklyCheck in regularly with educators to ensure they’re happy and supportedTroubleshoot challenges and find solutions when issues ariseCoach educators and guide them through training to improve performanceBalance relationship-building with fast-paced problem solvingWork across both schools and educators to make great matches happenTake ownership of your portfolio and grow it over timeSkillsEager to learn and open to feedbackResilient and don't get discouraged by challengesTake initiative and aren't afraid to figure things outCare about people and enjoy helping others succeedPositive, collaborative, and a great teammateStrong communication and interpersonal skillsOrganized and able to manage multiple prioritiesInterest in education or social impactAny experience in sales, customer service, education, or recruitmentBenefitsCompetitive salary + commission (OTE)18 days PTO (15 flexible + 3 for Christmas closure)Health insuranceQuarterly social eventsA supportive, tight-knit teamMeaningful work you can be proud ofCompany OverviewZen Educate is an online platform to connect supply teachers with openings in schools. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is http://www.zeneducate.com.



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