Customer Success Manager, Implementations
About Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally. The Role We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction. Key responsibilities Implementation & delivery Support and coordinate end-to-end presales and implementation projects Keep projects on track against key timelines (e.g. 60–120 day implementations) Ensure a seamless handover from Sales to Customer Success Flag risks early and keep projects moving forward Reporting & data Keep CRM and internal systems accurate and up to date Share regular updates on progress, milestones, and customer feedback Capture insights to improve onboarding and post-implementation experience Collaboration & improvement Work cross-functionally to deliver a consistent customer experience Contribute to playbooks and continuously improve how we implement Help shape scalable processes as we grow Customer support Step in to support customers when needed, helping resolve issues quickly Work with the team to improve support processes and response times Deliver a smooth, high-quality experience at every touchpoint You will thrive in this role if you have: Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS Experience in mining industry will be highly regarded Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) Proven track record of successfully implementing complex software solutions Strong project management skills with ability to manage multiple implementations simultaneously Excellent communication and presentation skills, with the ability to engage stakeholders at all levels Technical aptitude with the ability to quickly learn and become proficient in new technologies Experience working in a global team environment and collaborating across time zones Problem-solving mindset with a talent for finding creative solutions to customer challenges Experience with CRM and project management tools Fluent in English and Portuguese (written and spoken) Spanish is highly preferred Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at [email protected] Recruitment Agencies We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]