Customer Success Manager - Freelance, Remote
Job title: Customer Success Manager - Freelance, Remote in USA at Magic
Company: Magic
Job description: Customer Success Manager - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A rapidly growing healthcare technology company revolutionizing the MedSpa industry through their innovative all-in-one EMR platform. They provide comprehensive solutions for scheduling, compliance, charting, and payments specifically designed for MedSpa owners and Medical Directors. Their platform currently serves numerous clinics nationwide, helping them save administrative time while maintaining compliance and improving patient satisfaction.Why does this role exist?
We're seeking a Customer Success Manager to be the driving force behind our clients' success, ensuring smooth implementation and sustained growth of our EMR platform across MedSpa clinics. This role is crucial in maintaining our commitment to exceptional client satisfaction while keeping churn rates below 1% monthly. The position bridges the gap between technical implementation and business success, helping MedSpa owners and Medical Directors maximize the platform's value.The Impact you'll makeClient Onboarding & Implementation
Lead kickoff meetings and training sessions via Zoom
Develop and deliver customized training workshops
Guide clients through platform setup and configuration
Ensure go-live readiness within 14 days
Relationship Management
Conduct regular health check-ins with clients
Monitor client satisfaction through Intercom and NPS surveys
Identify and address potential churn risks
Maintain ongoing communication to ensure client success
Growth & Expansion
Identify and pursue upsell opportunities within existing accounts
Recommend additional features based on client needs
Drive product adoption across client organizations
Process Improvement
Collect and analyze client feedback
Create and update knowledge base content
Submit product enhancement requests
Develop and optimize training materials
Skills, Knowledge and ExpertiseRequired:
2-3 years in Customer Success or Account Management within B2B SaaS
Demonstrated experience conducting virtual training sessions and presentations
Proficiency with CRM systems, particularly HubSpot
Strong track record of maintaining high client satisfaction metrics
Healthcare or MedSpa industry experience (preferred)
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Exceptional verbal and written communication skills
Strong presentation and training abilities
Detail-oriented project management
Empathetic approach to client relationships
Problem-solving mindset
Ability to translate technical concepts into business value
Change management expertise
You should apply if…
You thrive in client-facing roles and building long-term relationships
You're passionate about healthcare technology and its impact
You enjoy being the bridge between technical solutions and business outcomes
You're proactive in identifying and solving problems
You're excited about helping businesses transform their operations
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
TBD Schedule
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Magic
Job description: Customer Success Manager - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A rapidly growing healthcare technology company revolutionizing the MedSpa industry through their innovative all-in-one EMR platform. They provide comprehensive solutions for scheduling, compliance, charting, and payments specifically designed for MedSpa owners and Medical Directors. Their platform currently serves numerous clinics nationwide, helping them save administrative time while maintaining compliance and improving patient satisfaction.Why does this role exist?
We're seeking a Customer Success Manager to be the driving force behind our clients' success, ensuring smooth implementation and sustained growth of our EMR platform across MedSpa clinics. This role is crucial in maintaining our commitment to exceptional client satisfaction while keeping churn rates below 1% monthly. The position bridges the gap between technical implementation and business success, helping MedSpa owners and Medical Directors maximize the platform's value.The Impact you'll makeClient Onboarding & Implementation
Lead kickoff meetings and training sessions via Zoom
Develop and deliver customized training workshops
Guide clients through platform setup and configuration
Ensure go-live readiness within 14 days
Relationship Management
Conduct regular health check-ins with clients
Monitor client satisfaction through Intercom and NPS surveys
Identify and address potential churn risks
Maintain ongoing communication to ensure client success
Growth & Expansion
Identify and pursue upsell opportunities within existing accounts
Recommend additional features based on client needs
Drive product adoption across client organizations
Process Improvement
Collect and analyze client feedback
Create and update knowledge base content
Submit product enhancement requests
Develop and optimize training materials
Skills, Knowledge and ExpertiseRequired:
2-3 years in Customer Success or Account Management within B2B SaaS
Demonstrated experience conducting virtual training sessions and presentations
Proficiency with CRM systems, particularly HubSpot
Strong track record of maintaining high client satisfaction metrics
Healthcare or MedSpa industry experience (preferred)
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Exceptional verbal and written communication skills
Strong presentation and training abilities
Detail-oriented project management
Empathetic approach to client relationships
Problem-solving mindset
Ability to translate technical concepts into business value
Change management expertise
You should apply if…
You thrive in client-facing roles and building long-term relationships
You're passionate about healthcare technology and its impact
You enjoy being the bridge between technical solutions and business outcomes
You're proactive in identifying and solving problems
You're excited about helping businesses transform their operations
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
TBD Schedule
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now