Customer Success Manager - Dundee/Aberdeen

The Role You’ll be managing the daily relationship with a portfolio of Deliveroo’s most successful partners & support our rapidly scaling business in the North of Scotland. You will use your expertise of the Deliveroo platform to grow these partners' sales whilst helping them to improve their daily operations and become more efficient as they work with customers and riders. Use data to understand patterns in how these partners are performing and creating compelling insight into how and where they can improve will be important to your success in the role. You will report to the Regional Manager and work with the Scottish commercial team, as well as other functions such as Marketing and Operations. You will: Maintain and grow relationships between Deliveroo and our top Scottish restaurant partners through strong communication both face-to-face and remotely Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo Negotiating contracts and terms of partnerships Liaising with our rider operations teams & to improve operations with your portfolio. Working with marketing teams to launch campaigns to accelerate restaurant and platform growth. Innovating, presenting & project management of growth initiatives in Scotland Requirements Experience in customer success, account management or a strategic partnerships role Ability to manage data and create compelling insight that is clear and applicable Effective relationship-building and communication skills Experience working in a dynamic high-growth company Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Please click here to view our candidate privacy policy.

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