Customer Success Manager

Harris Computer is seeking a highly motivated Customer Success Manager to join their growing Customer Success team. In this role, you will work directly with customers to provide support, assist with projects, and leverage your technical knowledge to troubleshoot issues and test product releases.ResponsibilitiesServe as the first point of contact for our users when they need assistance or have questions pertaining to our productsUse your technical knowledge and resourcefulness to resolve customer requests quickly and relatively autonomouslyWork closely with the Product team to test product releases and new featuresTake a consultative approach to problem-solvingAssist Customer Success Managers with customer-facing projects and data modeling/reporting tasksAssist team members with internal infrastructure projects and initiativesGo above and beyond to serve customers and your teamIndependently conduct research to find solutions to internal and external problemsMaintain excellent written and verbal communication skillsSkillsUS Citizenship or Permanent Residency (we do not sponsor at this time)1+ years applicable experienceServe as the first point of contact for our users when they need assistance or have questions pertaining to our productsUse your technical knowledge and resourcefulness to resolve customer requests quickly and relatively autonomouslyWork closely with the Product team to test product releases and new featuresTake a consultative approach to problem-solvingAssist Customer Success Managers with customer-facing projects and data modeling/reporting tasksAssist team members with internal infrastructure projects and initiativesGo above and beyond to serve customers and your teamIndependently conduct research to find solutions to internal and external problemsMaintain excellent written and verbal communication skillsWork collaboratively with the Product Development, Business Development, and Customer Success teamsTroubleshoot technical software problemsPossess a self-starter mentalityHave excellent time management skillsEnjoy solving complex problems both independently and with members of your teamThrive in a challenging, fast-paced environment and enjoy helping peopleCompany OverviewHarris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. It was founded in 1976, and is headquartered in Ottawa, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.harriscomputer.com.



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