Customer Success Engineer (Remote or Hybrid)
EnsoData is a company striving to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence technology. They are seeking a Customer Success Engineer who will help solve technical problems, provide customer advice, and communicate product feedback to the R&D team. Responsibilities Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences Advising sleep lab staff on best practice workflows for efficiency and accuracy Skills 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians 3+ years in a healthcare or healthcare adjacent role Experience writing and reading software in one or more programming languages, for example: Bachelor's degree including programming coursework Graduation from a development bootcamp Professional experience in writing software on-the-job Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines Project management interest and experience strongly desired; PMP a bonus Ability to travel approximately 10% of the calendar year Benefits Paid time off Healthcare insurance Family and caregiver time away Stock options Health, dental, and vision insurance Company Bonus Program 401k Team Summits! Company Overview EnsoData is a healthcare technology company that offers AI-powered software to improve sleep study management and diagnostics. It was founded in 2015, and is headquartered in Madison, Wisconsin, USA, with a workforce of 51-200 employees. Its website is