Customer Success Engineer (Remote or Hybrid)
EnsoData is a company striving to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence technology. They are seeking a Customer Success Engineer who will help solve technical problems, provide customer advice, and communicate product feedback to the R&D team. Responsibilities Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences Advising sleep lab staff on best practice workflows for efficiency and accuracy Skills 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians 3+ years in a healthcare or healthcare adjacent role Experience writing and reading software in one or more programming languages, for example: Bachelor's degree including programming coursework Graduation from a development bootcampProfessional experience in writing software on-the-job Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines Project management interest and experience strongly desired; PMP a bonus Ability to travel approximately 10% of the calendar year Benefits Paid time off Healthcare insurance Family and caregiver time away Stock options Health, dental, and vision insurance Company Bonus Program 401k Team Summits!Company Overview EnsoData is a healthcare technology company that offers AI-powered software to improve sleep study management and diagnostics. It was founded in 2015, and is headquartered in Madison, Wisconsin, USA, with a workforce of 51-200 employees. Its website is