Customer Service/Part-time
Position: Customer Service (Part-time)
Join to apply for the Customer Service (Part-time) role at Daisy
Join to apply for the Customer Service (Part-time) role at Daisy
Get AI-powered advice on this job and more exclusive features.
Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities
• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
• Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
• Build sustainable relationships and engage Daisy Community members by “going the extra mile”
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs
Requirements:
About You
• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
• Customer service or hospitality experience
• Able to work a flexible schedule including (Days, evenings, weekends & holidays)
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experienced with juggling multiple communication channels (inbound calls, chats, and emails)
• Experience with, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
Salary Range: $14-$18 per hour
(16-32 hours per week /2-4 days)
Available to work a flexible schedule, that will be a mix :
• Day shifts
• Evening shifts
• Weekends
• Holiday shifts
Please ensure your availability aligns with these requirements before applying.Seniority level
• Seniority level
Not Applicable
Employment type
• Employment type
Part-time
Job function
• Job function Other
• Industries Consumer Services
Referrals increase your chances of interviewing at Daisy by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.
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Join to apply for the Customer Service (Part-time) role at Daisy
Join to apply for the Customer Service (Part-time) role at Daisy
Get AI-powered advice on this job and more exclusive features.
Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities
• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
• Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
• Build sustainable relationships and engage Daisy Community members by “going the extra mile”
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs
Requirements:
About You
• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
• Customer service or hospitality experience
• Able to work a flexible schedule including (Days, evenings, weekends & holidays)
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experienced with juggling multiple communication channels (inbound calls, chats, and emails)
• Experience with, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
Salary Range: $14-$18 per hour
(16-32 hours per week /2-4 days)
Available to work a flexible schedule, that will be a mix :
• Day shifts
• Evening shifts
• Weekends
• Holiday shifts
Please ensure your availability aligns with these requirements before applying.Seniority level
• Seniority level
Not Applicable
Employment type
• Employment type
Part-time
Job function
• Job function Other
• Industries Consumer Services
Referrals increase your chances of interviewing at Daisy by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.
Customer Service Representative-Remote (Healthcare)
Remote OCCC Customer Service
Douglasville, GA $15.00-$17.00 3 weeks ago
Atlanta, GA $20,000.00-$60,000.00 4 days ago
Seasonal Customer Service Representative (Remote)
Atlanta, GA $35,000.00-$42,000.00 1 month ago
Remote OCCC Customer Service at Home Customer Service Agent (Full-Time & Part-Time) (GA)
Sr Customer Support Management Professional - Delivery consultant (REMOTE)
Atlanta, GA $-$ 1 week ago
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Atlanta, GA $20,000.00-$70,000.00 4 days ago
Remote Mortgage Customer Service Representative Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
WAH Mortgage Customer Service Representative Customer Re-engagement Specialist (Work from Home)
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Apply Now
Apply Now