Customer Service Toll Free Line Operator
About the position At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm (between those hours - will either start at 7:50 so they are on the phones by 8:00 and then they'll work to 4:20. Then some will be 8:30am - 5:00pm and they rotate it.) It may be necessary, given the business need, to work occasional overtime and they may choose to complete it on the weekend. Our office is located at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449. We offer 2-4 weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm EST, Monday - Friday. Responsibilities • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs) • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Educate and redirect the callers to the correct prompts on the line • Work various reports while on the phone line • Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance Requirements • High School Diploma / GED OR equivalent working experience • Must be 18 years of age or older • 1+ years of Customer Service Experience • Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports) • Ability to work our normal business hours of 7:50am - 5:00pm. It may be necessary, given the business need, to work occasional overtime and they may choose to complete it on the weekend Nice-to-haves • 1+ years of experience in an office setting, call center setting or phone support role • Healthcare experience Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job